Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Daisy Gonzalez

Philadelphia,PA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Hotel Housekeeper

Tourist Inn
White Horse Pike New Jersey , NJ
01.2021 - 11.2023
  • Stocked supplies such as drinking glasses, linens, toiletries and cleaning products.
  • Transported trash from hotel rooms to designated areas on a regular basis.
  • Informed supervisor when additional cleaning tasks were required during shift.
  • Cleaned and polished furniture, fixtures and other surfaces in guest rooms.
  • Changed bed linens, made beds with fresh linens after guests checked out.
  • Checked for damaged or missing items in each room.
  • Organized housekeeping carts with necessary supplies at the start of shift.
  • Swept hallways, lobbies and stairwells on a daily basis.
  • Reported maintenance issues such as plumbing problems or burned out bulbs.
  • Maintained inventory of cleaning supplies used throughout the day.
  • Delivered requested items to guest rooms in a timely manner.
  • Followed all health and safety regulations when handling chemicals and cleaning solutions.
  • Vacuumed carpets, dusted furniture, washed windows and walls.
  • Ensured that all lost and found items were handled properly per policy.
  • Replenished amenities in all guest rooms according to established standards.
  • Stripped beds of soiled linen upon checkout of guests from their rooms.
  • Provided excellent customer service by responding quickly to inquiries.
  • Responded promptly to guests' requests for extra supplies or other items.
  • Disinfected telephones, light switches, doorknobs and other high-touch surfaces.
  • Complied with regulations regarding hazardous chemicals storage and disposal, depositing empty containers in appropriate receptacles.
  • Observed sanitation and exposure guidelines, maintaining internal protocols to minimize possibility of on-site infections.
  • Wrote shift reports detailing housekeeping activities, room vacancies and timekeeping data.
  • Adhered to hotel policies and confidentiality agreements, respecting guest privacy at all times.
  • Guided and trained new housekeeping staff on cleaning protocols and hotel standards.
  • Assisted in setting up rooms for events or conferences as per hotel scheduling.
  • Cleaned lobby, lounge and other public areas to maintain health standards and organized, tidy space.
  • Followed hotel's lost and found procedure, ensuring items left by guests were cataloged and stored properly.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.

Stocker

Dollar Tree
Philadelphia, PA
09.2019 - 09.2020
  • Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.
  • Checked expiration dates on food items regularly to ensure quality control standards were met.
  • Inventoried merchandise on a regular basis to ensure accuracy of stock levels.
  • Stocked shelves with incoming shipments of products from vendors or suppliers.
  • Restocked shelves with inventory as needed.
  • Organized store shelves according to product type and size.
  • Verified that all pricing was accurate before putting items out for sale.
  • Kept work area clean and organized at all times.
  • Resolved customer complaints in a timely manner to maintain positive relationships with shoppers.
  • Monitored work areas for cleanliness and functionality and removed obstacles for safety.
  • Interacted with many customers daily.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.

Short Order Cook

Nathans Famous
Philadelphia, PA
02.2014 - 11.2016
  • Trained new employees on the proper use of kitchen tools and techniques related to short order cooking.
  • Weighed out portions of ingredients prior to cooking process in order to maintain consistency among orders.
  • Cooked large batches of food quickly while following instructions accurately.
  • Discarded expired products according to safety guidelines set forth by local health department regulations.
  • Stocked refrigerators with meats, cheeses and condiments for use in preparing short order meals.
  • Prepared and cooked food items such as sandwiches, salads, hamburgers, french fries, fried chicken, and other menu items according to established recipes.
  • Garnished and arranged plated meals.
  • Chopped, diced and sliced ingredients for stir-fries, salads and appetizers.
  • Distributed food to service staff for prompt delivery to customers.

Education

GED -

Aspira
Philadelphia, PA
06-1995

Skills

  • Surface sanitation
  • Meeting Room Preparation
  • Customer Service
  • Attention to Detail
  • Housekeeping
  • Lost and Found Management
  • Decision-Making
  • Inventory Control
  • Restocking supplies

Certification

  • Driver License

Languages

English
Professional
Spanish
Full Professional

Timeline

Hotel Housekeeper

Tourist Inn
01.2021 - 11.2023

Stocker

Dollar Tree
09.2019 - 09.2020

Short Order Cook

Nathans Famous
02.2014 - 11.2016

GED -

Aspira

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Daisy Gonzalez