DAISY GUILLERMO
Alhambra,CA
Summary
Highly adaptable and enthusiastic professional with 5+ years of experience in private and nonprofit sectors working in case management, administration and client engagement roles. Strength includes excellent customer service, problem solving, highly resourceful, and collaborative teamwork. Support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Housing Specialist
PATH
Los Angeles, CA
07.2023 - Current
- Implemented property inspection procedures to maintain compliance with housing codes.
- Responded promptly to inquiries from residents regarding their rights under applicable laws.
- Connected individuals with relevant community resources and coordinated referrals.
- Found affordable housing options for individuals and families.
- Developed housing assistance plans for low-income households.
- Participated in community meetings to discuss housing issues.
- Maintained accurate records and documented client data in company databases.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Facilitated communication between landlords, tenants, social service providers, government agencies, legal representatives.
- Maintained accurate records, files, and reports of program activities.
- Negotiated rent amount with landlords to secure affordable rental units.
RESIDENTIAL SERVICE COORDINATOR
PATH
06.2022 - 07.2023
- Collaborated with clients individually to develop individualize Service Plan (ISP) that addresses maintaining stable housing, setting goals and provided resources
- Proceeded or/and collected leasing documentation for leasing out units
- Conducted assessments for all clients and their needs
- Coordinated with clients on a regular basis to review, evaluate, and support the completion of ISP goals
- Managed and reviewed monthly rent ledgers ensuring that agencies and client maintain their dues
- Analyzed and reported incident reports, lease violations
- Coordinated on-site events that are supportive of long-term housing stability
- Facilitated monthly meetings with clients and case managers
- Presented data on weekly basis to the Program Manager
- Provided support to case managers, housing specialist, and homeless agencies
- Hosted housing events for PRK sites
- Providing unit availability; connecting them to leasing agents and coordinators
- Maintained communication with leasing management, property manager, property staff and owner regarding the property overseen
- Problem solver and strong collaborator with exceptional interpersonal skills
- Managed to maintain training courses with the organizations system.
FRONT OFFICE COORDINATOR
MPO EYECARE OPTOMETRY
11.2020 - 08.2021
- Managed front desk, reception area, and flow of scheduled patients
- Managed office operations to run accordingly for doctor
- Collaborated daily with office staff to ensure was ran accordingly
- Collected co-pays, deductibles, inquired past dues accounts
- Verified vision and health insurance and problem solved with verification
- Performed HIPPA and OSHA protocols and privacy procedures
- Analyzed patients vision health history in preparation for doctor
- Performed daily pre-vision test on patients prior to seeing doctor.
BMW GENUIS
NEW CENTURY BMW
10.2019 - 03.2020
- Conducting product (vehicle features) analysis prior to hitting the market as well as performance
- Conducting an overview performance to the leased or owned client
- Informing clients on product specifications of all BMW features
- Being the main point of contact for the client to answer questions about vehicle features
- Supporting the client's advisor during sales consultation.
REAL ESTATE LEAD GENERATOR
KELLER WILLIAMS
09.2016 - 08.2018
- Communicated sale opportunities to broker to grow in business sales
- Communicated OMV or fair market value to potential leads
- Utilized compelling and effective scripts to achieve sale appointments, leading to sales
- Evaluated strong leads for appointment
- Made a sale deal on my first week
- Outbound calls to residential homeowners
- Answered all queries of customer questions
- Performed weekly door knocking in residential neighborhoods, passing out business cards
- Entered collected sales information into an excel spreadsheet
- Hosted open houses.
Education
RE CERTICATES -
PINE REALTY ACADEMY
06.2021
EAST LA COLLEGE
06.2007
Skills
- Project Management
- Data Analysis
- Collaboration
- Communication
- Conflict Resolution
- Customer Service
- Industry Training
- Bilingual
- Microsoft Excel
- PowerPoint
- Teams
- Word
- Zoom
- Budgeting
- Poised under pressure
- Negotiation
- Case Management
- Applications
- Property Maintenance
- Asset Management
- Policy Analysis
- Attention to Detail
- Relationship Building
- Client Advocacy
- Workflow Management
- Data Confidentiality
- Microsoft Office
- Data Entry Software
- Housing Resources
Hobbies and Interests
- Music
- Hiking
- Travel
- Baseball
- Art
- Home Design
Certification
- Mental Health First Aid License
- Culture-Centered Approach to Recovery Certificate
- An Introduction to Trauma-Informed Care Certificate
- Basics of Defensive Driving Certificate
- Ergonomics in the Office Certificate
- Harm Reduction in Substances Use Certificate
- HIPPA: Basics of Self-Placed Certificate
- Incident Reporting in Behavioral Health Certificate
- Mandated Reporter in California Certificate
- Standard Precautions and Bloodborne Pathogens Cert
- Working w/People Experiencing Homelessness Cert
References
References available upon request.
Timeline
Housing Specialist
PATH
07.2023 - Current
RESIDENTIAL SERVICE COORDINATOR
PATH
06.2022 - 07.2023
FRONT OFFICE COORDINATOR
MPO EYECARE OPTOMETRY
11.2020 - 08.2021
BMW GENUIS
NEW CENTURY BMW
10.2019 - 03.2020
REAL ESTATE LEAD GENERATOR
KELLER WILLIAMS
09.2016 - 08.2018
RE CERTICATES -
PINE REALTY ACADEMY
EAST LA COLLEGE
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