Daisy Guzman
Rocklin,CA
Summary
Resourceful associate able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.
Overview
9
9
years of professional experience
Work History
Pick/Pack/AFM/Amnesty Ambassador/Pit Driver
Amazon
Sacramento, CA
01.2021 - Current
- Operate SRVRS vest and MMA to assist and maintain AR floor health.
- Access AR floor to retrieve fallen amnesty to prevent pod crashes and restore inventory.
- Recover disabled drives by performing a reset and manually realign drives to bring them back in service.
- Quickly attend blocking andons to maintain and restore AA productivity.
- Fix simple ARSAW and conveyor jams to help maintain daily productivity.
- Pick or pack orders quickly to maintain productivity goals.
- Inspect products before shipment and upon arrival to maintain best-in-class service quality and high standards of customer service.
- Operate warehouse equipment and report instances of safety code violations to management to reduce risk of accidents.
- Learn new skills and apply to daily tasks to improve efficiency and productivity.
- Manage team of employees, overseeing hiring, training and professional growth of employees.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Improve AA performance by implementing effective training programs.
- Enhance trainee engagement through interactive workshops and hands-on activities.
- Help docking trailers by safely operating GTDR.
- Perform pit safety checks to prevent future accidents to peers and self.
- Operate heavy equipment such as forklifts to load pallets onto trailers.
Teacher's Assistant
El Sol Bilingual Daycare
Roseville, CA
03.2015 - 12.2020
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Supported student learning objectives through personalized and small group assistance.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Assisted lead teachers with lesson plan creation and materials development .
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Helped teachers recognize learning issues evidenced in one-to-one support instruction.
- Provided support to help students with special needs learn and grow.
- Documented student progress and communicated with parents to keep informed.
Retail Associate
D’Luna Market
Roseville, CA
06.2017 - 12.2020
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Supported loss prevention goals by monitoring shopper behavior.
- Increased sales by offering advice on purchases and promoting additional products.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Employed strategic tactics such as cross-selling and upselling to drive sales.
- Logged reports, expenses, receipts and sales documents into digital database.
Cashier
Chando’s Tacos
Roseville, CA
05.2016 - 01.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Performed cash, card and check transactions to complete customer purchases.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Universidad Autónoma De Nayarit
Ixtlán Del Río, Nayarit07.2011
Skills
- Customer Experience
- Learning Strategies
- Microsoft Office (Outlook, Word, Excel)
- Fluency in Spanish
- Multitasking
- Work Planning and Prioritization
- Mentoring and training
- Red Badge
- Forklift Licensed
- TDR Licensed
Languages
Spanish
Native or Bilingual
Timeline
Pick/Pack/AFM/Amnesty Ambassador/Pit Driver
Amazon
01.2021 - Current
Retail Associate
D’Luna Market
06.2017 - 12.2020
Cashier
Chando’s Tacos
05.2016 - 01.2017
Teacher's Assistant
El Sol Bilingual Daycare
03.2015 - 12.2020
High School Diploma -
Universidad Autónoma De Nayarit