Summary
Overview
Work History
Education
Skills
Languages
Certification
Work Availability
Work Preference
Software
Timeline
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Daisy Guzman

Charlotte,NC

Summary


Professional with extensive experience in managing field operations. Strong focus on team collaboration and achieving results. Demonstrated ability to adapt to changing needs and priorities. Skilled in project management, logistics, and team leadership. Known for reliability and effective communication.

Professional with extensive experience in overseeing field operations and driving project success. Proven ability to lead teams effectively and adapt to changing project requirements. Known for strong planning skills, effective communication, and results-driven approach to management.

Overview

10
10
years of professional experience
1
1
Certificate

Work History

Field Manager

Heron Stone
02.2021 - 12.2024
  • Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
  • Performed quality control inspections on phases of field operations.
  • Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
  • Enhanced team productivity by implementing efficient scheduling and resource allocation strategies.
  • Facilitated field operations through supervision and direction of field personnel.
  • Monitored daily site activities to mitigate risks associated with construction projects while maintaining compliance with regulatory requirements.
  • Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
  • Proactively identified areas for improvement within the field management realm, resulting in continuous growth and adaptability to evolving industry demands.
  • Collaborated with multiple departments to meet operational deadlines.
  • Consistently exceeded performance objectives by leveraging extensive industry experience and effective leadership skills in managing teams.
  • Increased project completion rates with meticulous planning, organization, and execution of tasks.
  • Optimized team performance through ongoing coaching, training, and development initiatives.
  • Tracked key performance indicators and enforced quality control measures.
  • Coordinated cross-functional teams to optimize collaboration on complex projects and achieve desired outcomes.
  • Adapted project plans in response to unforeseen challenges, minimizing disruptions and keeping projects on target.
  • Oversaw successful completion of numerous field projects, maintaining strict adherence to timelines and budgets.
  • Implemented digital reporting system for field operations that improved reporting accuracy and project tracking.
  • Led team meetings to discuss project progress, challenges, and strategies for improvement, fostering culture of continuous learning and adaptation.
  • Managed inventory effectively, ensuring availability of necessary materials and equipment without excess, optimizing resource allocation.
  • Streamlined communication between field staff and upper management, ensuring concerns and updates were effectively relayed.
  • Reduced downtime by proactively addressing equipment maintenance and repair needs, keeping projects on schedule.
  • Optimized resource distribution across projects, maximizing team utilization and project success rates.
  • Negotiated contracts with suppliers, securing favorable terms and reducing project costs.
  • Developed and enforced rigorous quality control measures, elevating project standards and client approval rates.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established team priorities, maintained schedules and monitored performance.

Inventory Supervisor

Boxed Wholesale
10.2019 - 12.2021
  • Supervised [Number] inventory control personnel to support correct goods management and achievement of performance goals.
  • Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
  • Improved customer satisfaction by ensuring prompt order fulfillment through efficient inventory management practices.
  • Developed standard operating procedures for the inventory department, resulting in more consistent processes and outcomes.
  • Led and supervised inventory team, conducting training and setting appropriate schedules.
  • Reduced stock discrepancies by implementing an improved system of tracking and recording inventory movements.
  • Managed a team of warehouse staff to maintain high productivity levels, ensuring proper training and adherence to company policies.
  • Implemented a barcode scanning system to expedite the receiving, picking, packing, and shipping processes within the warehouse environment.
  • Coordinated inventory-related projects, ensuring they are completed on time and within budget, contributing to company's overall success.
  • Adopted sustainable practices in inventory management, contributing to company's environmental goals by reducing material waste.
  • Managed procurement processes to ensure timely restocking, minimizing stockouts and maintaining production continuity.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.

Picking Packer

Boxed Wholesale
10.2019 - 12.2021
  • Reduced packing errors by consistently double-checking orders and ensuring correct items were included.
  • Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
  • Maintained a clean and safe work environment, adhering to safety protocols and reducing workplace accidents.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Utilized technology such as handheld scanners for accurate tracking of items throughout the picking process, increasing data reliability.
  • Achieved a high level of proficiency with warehouse management software, allowing for quick data entry and retrieval when needed during daily operations.
  • Exceeded daily performance targets through efficient time management and prioritization of tasks.
  • Enhanced picking efficiency by implementing an organized system for locating and retrieving items.
  • Picked and packed order items.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.

Shipping and Receiving Coordinator

Lasar Logistic Land and Se Rail
02.2017 - 09.2019
  • Monitored supply levels for packaging materials and coordinated replenishment orders as needed, avoiding delays in the shipping process.
  • Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
  • Maintained a well-organized inventory system for streamlined product retrieval and shipment preparation.
  • Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
  • Resolved customer inquiries regarding order status or discrepancies in a timely manner, maintaining high satisfaction rates.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Trained new employees on company protocols and best practices, contributing to overall team efficiency and cohesion.
  • Scheduled shifts and shift changes to accommodate workload and customer needs.
  • Determined staffing needs, developing schedules to staff all shifts.

Call Agent

Ust Staffing Group
02.2015 - 07.2016
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
  • Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
  • Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
  • Enhanced customer experience by providing detailed product information and resolving inquiries efficiently.
  • Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
  • Reduced average call duration by implementing more efficient problem-solving techniques, benefiting both company and customers.

Education

Physical Therapy

Fumc
Colombia
07-2006

High School Diploma -

Los Angeles San Fdo
Colombia
06-2000

Skills

  • Project coordination
  • Field operations
  • Crew management
  • Inventory management
  • Equipment operation
  • Schedule coordination
  • Worker scheduling
  • Customer relations
  • Active listening
  • Team collaboration
  • Organizational skills
  • Excellent communication
  • Reliability
  • Problem-solving abilities
  • Teamwork
  • Positive attitude
  • Fiscal management
  • Interpersonal relations
  • Shift scheduling
  • Human resources management
  • Work Planning and Prioritization
  • Documentation and reporting
  • Customer service
  • Blueprint interpretation
  • Warehouse operations
  • Shipping procedures
  • Logistics management
  • Warehouse safety
  • Order checking
  • Order tracking
  • Dispatching
  • Microsoft office
  • Forklift operation
  • Problem-solving skills
  • Answering questions
  • Fluency in multiple languages
  • Front desk operations
  • Teamwork and collaboration
  • Bilingual communication

Languages

English
Professional Working
Spanish
Native or Bilingual

Certification

oshas 30

lift operator

procore

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteHybridOn-Site

Important To Me

Work-life balanceHealthcare benefitsWork from home optionPaid time offCareer advancementPersonal development programsTeam Building / Company Retreats

Software

Word ,excel , power point

Procore

Timeline

Field Manager

Heron Stone
02.2021 - 12.2024

Inventory Supervisor

Boxed Wholesale
10.2019 - 12.2021

Picking Packer

Boxed Wholesale
10.2019 - 12.2021

Shipping and Receiving Coordinator

Lasar Logistic Land and Se Rail
02.2017 - 09.2019

Call Agent

Ust Staffing Group
02.2015 - 07.2016

Physical Therapy

Fumc

High School Diploma -

Los Angeles San Fdo

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