Daisy Harmon
Lakeland
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Advanced Dental Arts
01.2026 - Current
- Managed patient scheduling and coordinated appointments to optimize office workflow.
- Facilitated communication between dental staff and patients, enhancing overall service quality.
- Maintained accurate patient records using electronic health record systems to ensure data integrity.
- Streamlined front desk operations, reducing wait times and improving patient experience.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
BARISTA
ROGUÉ COFFEE
03.2025 - 01.2026
- Operated cash registers and handled cash and card transactions.
- Assisted with opening and closing tasks such as cleaning café areas or setting up displays.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Welcomed customers and answered questions regarding menu items and preparation methods.
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience.
- Maintained clean and healthy environment by following proper safety and sanitation regulations.
- Maintained an efficient workflow by restocking supplies as needed throughout the day.
- Provided exceptional customer service by anticipating customer needs before they arise.
CASHIER
VICTORIAS SECERT
11.2024 - 12.2025
- Operated cash register and accurately processed payments, returns, and exchanges.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Provided excellent customer service by greeting customers and offering assistance.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Developed strong customer service skills by providing efficient and accurate service.
- Accurately processed customer payments using cash, credit cards, and checks.
- Helped restock shelves when necessary to maintain an organized display area.
- Counted and balanced cash drawer at the beginning and end of each shift.
- Utilized problem solving skills to effectively handle difficult situations.
INSURANCE AGENT
MIDFLORIDA FINANCING
07.2024 - 06.2025
- Collecting money
- Verifying coverage
- Filing claims
- Take calls
- Update accounts
- Follow-up calls
- Advise insurance coverage
- Help customers meet their expectations
SERVER
HILTON
01.2025 - 04.2025
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Memorized menu to help diners make informed meal choices.
- Assisted with training of new staff members.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Resolved customer complaints and inquiries in a timely manner.
- Delivered customer checks and securely processed credit card or cash payments.
- Prepared and served food and beverages to customers.
BABYSITTER
CARILLY
05.2021 - 03.2025
- Changing Diapers
- Taking children to bed
- Bathing children
- Making dinner
- Cleaning
- Make fun activities
- Taking children to and from school
- Patience
- Organization
- Conflict resolution
HOST/TOGO/EXPO
FORD'S GARAGE
08.2023 - 11.2024
- Taking orders
- Greet guests
- Getting guest seated
- Informing guests of specials
- Food safety
- Multitasking
- Teamwork
- Problem solving
- Money handling
SERVER/HOST
KEKE's BREAKFAST CAFÉ
08.2023 - 03.2024
- Greeting guest
- Taking orders
- Customer Service
- Cash Handling
- POS training
- Food runner
- Taking payments
- Cleaning
- Opening/Closing
- Ensuring customer satisfaction
- Communicating with Kitchen
- Clearing tables
Education
ASSOCIATES DEGREE - Business
POLK STATE COLLEGE
Lakeland, FL11-2024
Skills
- Time management
- Problem-solving
- Cleanliness
- Attention to detail
- Cash handling
- Exceptional customer service
- Organization skills
- Verbal and written communication
- Customer and client relations
- Greeting and seating clients
Certification
CPR Certified
Languages
English
Advanced
Timeline
Receptionist
Advanced Dental Arts
01.2026 - Current
BARISTA
ROGUÉ COFFEE
03.2025 - 01.2026
SERVER
HILTON
01.2025 - 04.2025
CASHIER
VICTORIAS SECERT
11.2024 - 12.2025
INSURANCE AGENT
MIDFLORIDA FINANCING
07.2024 - 06.2025
HOST/TOGO/EXPO
FORD'S GARAGE
08.2023 - 11.2024
SERVER/HOST
KEKE's BREAKFAST CAFÉ
08.2023 - 03.2024
BABYSITTER
CARILLY
05.2021 - 03.2025
ASSOCIATES DEGREE - Business
POLK STATE COLLEGE