Daisy Hernandez
San Antonio
Summary
Reliable Immigration Paralegal with solid background in all aspects of immigration law, including family-based petitions, asylum cases and employment visas. Possess strong research skills and knowledge of legal procedures, which have consistently driven successful case outcomes. Demonstrated ability to work effectively under pressure and manage complex caseloads, while maintaining high levels of accuracy and attention to detail. Have made significant contributions to previous workplaces by streamlining processes for improved efficiency.
Overview
11
11
years of professional experience
Work History
Immigration Paralegal
Zuniga Law Firm
San Antonio
01.2021 - Current
- Common immigration matters, adjustment of status and immigrant visa consular processing
- Fluent in Spanish
- Prior experience in consular processing and family-based immigration
- Has previously demonstrated the ability to successfully handle a caseload from start to finish
- Responds to inquiries in and out of the courtrooms
- Input case information in the database management system
- Court Administrator and Support Staff
- Communicates with the Department of Homeland Security, Corrections Department, USCIS, and/or other agencies
- Answers and transfers telephone calls
- Review charging documents, schedule/reschedule cases, update CASE records, and update/maintain Records of Proceedings
- Run and maintain court calendars, prepare orders and hearing notices, process motions, and legal correspondence
- Creates written documents and prepares correspondence
- Processes and distributes mail, correspondence, memoranda, and other written material
- Including but not limited to:
- Sorting and distribution of all Filings received by the court
- Incoming and outgoing BIA/FOIA Receipts and Distribution
- Returned Mail Receipt/Processing/Distribution
- Motions and Applications data entry
- Processing/Distribution of daily filings made at the Reception Window
- Receipt/Distribution of E-33 forms
- Log in 'Utilities' E33s of cases not yet received
- General Mail Receipt/Distribution to the staff/judges' mailbox
- COVs intake and Distribution
- Outgoing USPS Mail and FED-X
- Assists Immigration Judges in court hearings with administrative duties, e.g., receiving and distributing documents to parties, printing out judge's orders, updating the CASE management system, etc
- Covers front window lobby area (receives and directs visitors at the reception window, receives and advises public in the courtrooms)
- File ROPs and correspondence, retire closed cases to the Federal Records Center
- Prepare ROPs for attorney review
Legal Customer Service Representative
Malaise Law Firm
San Antonio
11.2019 - 08.2020
- Managed and tracked upcoming customer appointments daily through automated company system
- Entrusted to drop off deposits to Banks with checks ranging from 1000-60000 dollars
- Reviewed legal documents for grammatical or spelling errors
- Implemented a new tracking filing system
- Collected, sorted, distributed and prepared mail
- Greeted personnel that entered establishment and escorted or directed them into the right direction
- Take orders for merchandise or materials and send them to the right department to be filled
- Operated phones to answer, forward calls, taking messages or scheduling
- Sort classify information according to guide lines such as chronological, alphabetical or numerical order
- Performed administrative tasks such as proofreading transcribing handwritten information and computers to work with invoices or other documents
- Kept inventory of office materials
- Created a new excel tracking system for office materials to avoid shortages
- Was promoted to a higher position within the office
- Trained and mentored new employee
- Office errands ran through out day
- Maintained 100% accountability of more than 1000 files yearly
- Maintained daily mail operations and processed over 200 letters with zero loss of accountability
Bail Bond Agent
Copa Bail Bond
San Antonio
06.2017 - 03.2019
- Delivered excellent customer service to more than 1000 personnel yearly
- Scheduled and managed appointments daily
- Processing and approving qualified CO signers legal bond agreements
- Created and Processed over 500 legal bond agreements with a 99% show up success rate yearly
- Successfully maintained 100% accountability of over 500 personal files with a no loss rate
- Updated daily Databases to reflect every days new numerical data
- Transporting and signing release legal bonds for inmates that are due to release
- File paperwork
- Developed data spreadsheets for the Supervisors with Excel for accurate accountability
- Scanned and uploaded legal documents daily
- Reviewed and scheduled appointments for future clients
- Made daily calls to collect collection payments for overdue ones
- Processed payments for bonding paperwork
- Managed an office of 2 personnel
- Responsible for Opening and Closing store
Bonding Agent
THREE AMIGOS
Houston
07.2014 - 09.2016
- Provided excellent customer service daily
- Administered over 400 legal bond paperwork with co-signers yearly
- Adhered to local codes when interacting with clients legal systems and general public
- Transported legal documents to jails and court houses for bond posting, developing strong relationships with local law enforcement and court officials
- Ensured all clients are documented for court hearings by maintaining electronic record management
- Drafted and submitted sales receipts and legal paperwork to the manager
- Provided exceptional communication skills to provide support to all customers including in Spanish if Necessary
Education
Associate of Science - Paralegal Studies
San Antonio College
San Antonio, TX12-2025
Diploma -
Edinburg North High School
Edinburg01.2007
Skills
- Microsoft
- Data Entry
- Office Administration
- Customer Service
- Excel
- Multi-line Phone Systems
- Records Management
- Legal Drafting
- Databases
- Personal Assistant Experience
- Legal Research
- Immigration law
- Paralegal
Timeline
Immigration Paralegal
Zuniga Law Firm
01.2021 - Current
Legal Customer Service Representative
Malaise Law Firm
11.2019 - 08.2020
Bail Bond Agent
Copa Bail Bond
06.2017 - 03.2019
Bonding Agent
THREE AMIGOS
07.2014 - 09.2016
Associate of Science - Paralegal Studies
San Antonio College
Diploma -
Edinburg North High School
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