Daisy Hernandez
Arlington,TX
Summary
Dedicated Advanced Plasma Center Technician with proven expertise in customer service, technical instruction, and problem resolution. Committed to enhancing patient care and ensuring donor safety through effective training and support. Possess high level skills in multitasking, handling emergencies with calm precision, and delivering excellent care to the donors.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Advanced Plasma Center Technician
Biolife Plasma Services
Fort Worth, Texas
05.2025 - Current
- Rapidly promoted from phlebotomy center technician to APCT
- Assisted donors through the plasma donation process to enhance comfort and safety.
- Monitored donor reactions and promptly addressed concerns during donations to maintain safety and donor comfort.
- Cross-trained in medical history (taking vitals), donation floor (phlebotomy), and lab (processing plasma) to enhance operational flexibility.
- Instructed and taught new and existing employees on center procedures through demonstrations and feedback to ensure compliance and consistency.
- Ensured adequate stock of raw materials to support operations.
Online Personal Shopper
Walmart
Arlington, Tx
04.2023 - 01.2025
- Coordinated online orders to ensure timely fulfillment and customer satisfaction.
- Satisfied customers with quick, accurate service under tight deadlines.
- Monitored product quality and freshness to maintain high standards for shoppers.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Greeted customers and provided excellent customer service.
Crew Member
Wendy's
Arlington, Texas
06.2022 - 04.2023
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Provided friendly customer service during high-traffic meal periods.
- Collaborated with team members to ensure efficient order processing.
- Handled cash register transactions accurately and efficiently.
- Prepared and assembled food items according to company standards.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Education
Associate of Arts -
Tarrant County College
Fort Worth, TX12-2027
High School Diploma -
Lamar High School
Arlington, TX06-2023
Skills
- Plasma collection techniques
- Phlebotomy procedures
- Blood collection
- Donor safety
- Donor assessment
- Employee onboarding
- Time management
- Team collaboration
- Problem-solving
- Customer service
- Blood collection
Certification
- NHA Certified Phlebotomy Technician
Timeline
Advanced Plasma Center Technician
Biolife Plasma Services
05.2025 - Current
Online Personal Shopper
Walmart
04.2023 - 01.2025
Crew Member
Wendy's
06.2022 - 04.2023
Associate of Arts -
Tarrant County College
High School Diploma -
Lamar High School