Daisy Hernandez
Summary
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in food safety and inventory management, with friendly and approachable demeanor.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
Work History
Barista
Starbucks
09.2017 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Financial Aid Advisor
University of Colorado Denver
01.2018 - 12.2018
- Evaluated student appeals for additional funding or adjustments to existing awards based on extenuating circumstances or special needs.
- Provided financial aid counseling to enrolled and prospective students.
- Coordinated efforts with admissions office to ensure seamless integration of financial aid information into recruitment materials and events.
- Enhanced student satisfaction with the financial aid process by providing personalized counseling and support.
- Educated students on various federal, state, and institutional grant programs, helping them make informed choices about financing their education.
Cashier
Chick-fil-A
03.2015 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
No Degree - Human Development And Family Relations
University of Colorado Denver
Denver, CO05-2019
High School Diploma -
Martin Luther King Jr. Early College
Denver05-2015
Skills
- Time management
- Socially engaging
- Attention to detail
- Team player
- Active listener
- Effective customer engagement
- Decision-making
- Exceptional information retention
- Bilingual customer service
Languages
Spanish
Native or Bilingual
Timeline
Financial Aid Advisor
University of Colorado Denver
01.2018 - 12.2018
Barista
Starbucks
09.2017 - Current
Cashier
Chick-fil-A
03.2015 - 08.2017
No Degree - Human Development And Family Relations
University of Colorado Denver
High School Diploma -
Martin Luther King Jr. Early College
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