Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Daisy Herrera

Branch Office Administrator
Midlothian,IL

Summary

Bilingual and dependable candidate successful at managing multiple priorities. Dedicated in exceeding goals, and maintaining strong reputation for customer and team satisfaction. Offers social media management, customer service, office administration and event planning experience.

Overview

8
8
years of professional experience

Work History

Branch Office Administrator

Edward Jones
Forest Park, IL
03.2024 - Current
  • Handle customer inquiries promptly via telephone or email.
  • Perform data entry tasks into computer databases.
  • Manage calendar schedules to coordinate appointments and meetings.
  • Open accounts, process invoices, payments and other financial transactions accurately, handle all paperwork, account updates
  • Manage office supply inventory

Social Media Manager

Family Eye Physicians
Oak Lawn, IL
08.2022 - 03.2024
  • Set clearly defined goals to drive customer retention, brand awareness, and website or social media traffic.
  • Create weekly content to strengthen company reputation.
  • Help manage onsite seminars by advertising online to have more patient traffic, and coordinated all content from the events.

JP MORGAN Chase

Associate Banker
Oak Lawn, IL
02.2018 - 03.2024
  • Customer service and complaint resolution.
  • Accurate transaction process, Daily cash handling and operations.
  • Completed accurate, high-volume money counts via both manual and machine-driven approaches.

Certified Line

Marketing Manager
Burbank, IL
02.2017 - 12.2020
  • Developed and implemented digital marketing plans for multiple social media platforms, for two of their companies simultaneously.
  • Utilized market trends and target audience statistics to effectively and appropriately market products. Managed / operated trade shows.
  • Recruited and hired qualified candidates. Replenished inventory with a focus on addressing customer needs.
  • Maintained daily calendars, set appointments with clients, and planned daily office events.

Education

BBA - Business Management And Marketing

Governors State University
Park Forest, IL
05.2022

Associate of Arts -

Moraine Valley Community College
Palos Hills, IL

Skills

  • Fluent in Spanish and English
  • Online Marketing
  • Brand Building
  • Content Generation
  • Computer Proficiency
  • Multi-Line Telephone Systems
  • Recordkeeping and File Management

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Branch Office Administrator

Edward Jones
03.2024 - Current

Social Media Manager

Family Eye Physicians
08.2022 - 03.2024

JP MORGAN Chase

Associate Banker
02.2018 - 03.2024

Certified Line

Marketing Manager
02.2017 - 12.2020

BBA - Business Management And Marketing

Governors State University

Associate of Arts -

Moraine Valley Community College

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