Summary
Overview
Work History
Education
Skills
Timeline
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Daisy Hodges

Arlington,TX

Summary

Accomplished Customer Service Manager and Payroll Specialist with a proven track record, enhancing customer loyalty and streamlining payroll processes. Expert in Microsoft Excel and adept at problem-solving, I've significantly improved operational efficiency and employee satisfaction. My focus on customer service and meticulous attention to detail have driven substantial business success.

Overview

13
13
years of professional experience

Work History

Customer Service Manager

Blu Banks Limited Liability Company
06.2016 - 08.2024
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Created customer support strategies to increase customer retention.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Senior Payroll Administrator

Ut Southwestern Medical Center
01.2015 - 04.2016
  • Supported annual budget preparation by providing accurate payroll data projections for senior management review.
  • Collaborated with HR department to maintain employee records, ensuring accuracy and compliance.
  • Contributed significantly towards cost reduction efforts by identifying inefficiencies within the existing processes.
  • Provided excellent customer service to employees by promptly addressing inquiries related to pay, benefits, or taxes.
  • Assisted in the development of new payroll processes to improve efficiency and reduce costs.
  • Monitored changes in federal, state, and local regulations affecting payroll taxes, updating procedures accordingly to maintain compliance.
  • Maintained strict confidentiality of sensitive employee information, adhering to company policies and legal requirements.
  • Ensured timely and accurate payroll processing for a high volume of employees on a bi-weekly basis.

Lead Payroll Specialist

Securus Technologies
06.2011 - 06.2014
  • Collaborated closely with HR department to align benefits administration activities with overall compensation strategy and objectives.
  • Developed a strong understanding of internal controls related to payroll processing, implementing additional checks and balances as needed to minimize risk exposure.
  • Acted as a subject matter expert within the organization on all matters related to payroll processing, providing guidance and support to colleagues across various departments as needed.
  • Maintained up-to-date knowledge on best practices for payroll management through attendance at industry conferences, webinars, and other professional development opportunities.
  • Reduced errors in payroll processing through meticulous attention to detail, solid understanding of regulations, and thorough review procedures.
  • Solved complex payroll issues by applying advanced troubleshooting skills and collaborating with cross-functional teams as needed.
  • Enhanced employee morale by addressing any concerns or queries related to their paychecks swiftly and professionally.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.

Education

High School Diploma -

Greenville High School
Greenville, MS

Skills

Customer Service

Timeline

Customer Service Manager

Blu Banks Limited Liability Company
06.2016 - 08.2024

Senior Payroll Administrator

Ut Southwestern Medical Center
01.2015 - 04.2016

Lead Payroll Specialist

Securus Technologies
06.2011 - 06.2014

High School Diploma -

Greenville High School

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Daisy Hodges