DAISY IVETTE OLIVERAS

The Preventive Program Representative- oversight is responsible for monitoring, evaluating, and supporting the quality and compliance of preventive service programs contracted through local social services districts, including the New York City Administration for Children's Services (ACS). This role ensures that programs adhere to OCFS regulations, model fidelity standards, and best practices to promote outcomes for children and families.

-Conduct comprehensive program reviews and on-site audits of preventive service providers to assess compliance with OCFS policies, contractual requirements, and evidence-based model standards (e.g., MST, FFT, BSFT).

-Review case records, including Family Assessment and Service Plans (FASP), progress notes, PROMIS entries, and supporting documentation to evaluate service delivery, documentation quality, and alignment with identified needs and goals.

-Access the accuracy and completeness of required forms, including consent documentation and risk assessment tools, ensuring proper completion and consistency across records.

-Conduct interviews with program staff (e,g, therapists, case planners, supervisors) and families to gather qualitative information regarding service provision, engagement, and effectiveness.

-Analyze findings to identify strengths, areas of concern, and opportunities for program improvement.

-Prepare detailed written reports summarizing review findings, including clear documentation of compliance issues and recommendations for corrective action or enhanced practice.

-Provide technical assistance and feedback to agencies to support improved service delivery, documentation practices, and adherence to model fidelity.

-Monitor follow-up actions and corrective plans to ensure timely resolution of identified concerns.

- collaborate with internal OCFS units and external stakeholders, including ACS and provider agencies, to support system-wide quality improvement initiatives,

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• Monitor the Administration for Children’s Services/ Close to Home designated residential and aftercare agencies/programs to ensure compliance with the state and local standards, assess the quality of services and outcomes to safely prevent return to residential placement, accelerate return home or support other permanency options for children discharged from care. Promote a continuous quality improvement approach to oversight of case practice. Monitor the Administration for Children’s Services for compliance with New York State laws, regulations, and policies. Thorough knowledge of and application of OCFS regulations, policies and procedures. Targeted monitoring reviews, Voluntary Agency Reviews (VAR), Aftercare Reviews, Human Resources Reviews, Children and Family Service Reviews (CSFR), and Title IV-E reviews to ensure child welfare and juvenile justice integrated practice conforms to applicable laws, regulations, and policies. Preparation of fatality reports that review the circumstances related to the fatality and identify necessary actions or recommendations for programs or policy improvement.

• Monitor youths sentenced through the Family Court of New York to ensure mandated sentences are followed and completed by the sentencing Judge. Monitor youths while in voluntary agencies and prepare for early releases under New York State law. Monitor youths while in the community for obligated curfew adherence, school attendance, legal, drug testing, and substance abuse program referrals when and if necessary. Responsible for court petitions regarding permanency hearings and revocation when removing youths from the community for non-compliance.

• Assessed criminal complaints and histories to determine defendant eligibility for court monitored substance abuse treatment; conducted psycho-social assessments; prepared treatment plans; coordinated and facilitated the client's entry into substance abuse treatment; Assisted Resource Coordinator with monitoring client progress in treatment through communications with treatment programs, maintained all compliance-related information using the court's computer system, and provided updated information to the court on scheduled court appearances.

• Performed diagnostic evaluation of prospective mental health clients within the Criminal and Supreme Court for drug and mental health treatment as an alternative to prison; referred clients into residential/outpatient programs as mandated by the Criminal and Supreme Court.

• Worked with mentally ill women preparing their psychosocial assessments for housing; Implemented Independent Living Plans mandated by the NYC Department of Homeless Services; Collaborated with Mental Health providers in the monitoring of psychotropic medications. Worked with psychiatric outreach for the homeless; referred clients to obtain entitlements; researched undocumented clients along with the legal department; conducted Spanish-speaking groups on budgeting, community issues, and housing preparation.

• Worked with clients receiving NYC Public Assistance, all of whom have substance abuse issues (past and present). Clients all participate in mandated drug treatment programs; worked with treatment programs to reach goals for clients of abstinence. Conducted home visits and developed treatment plans along with clients. Assisted clients in their face-to-face Public Assistance Hearings; prepared monthly reports on clients’ progress and or lack of. Made recommendations to CASACs when ongoing drug issues were confirmed. Recommended a higher level of care and prepared clients for inpatient residential treatment programs.

• Passenger ticket processing, booking, and re-routing passengers traveling with Air Canada and the alliance. Baggage claims.

• Monitored youths designated as felony offenders through the NYC Criminal Court. The goal was to motivate youths and provide effective short-term counseling. Developed and implemented treatment plans with participants' involvement; Provided close supervision, holding participants accountable for compliance; Counseled participants and provided them with job, school, and/or drug treatment referrals; referred youths to community resources and other organizations in the community that address individual needs. Facilitated mandated groups with CASES. Groups such as Anger Management, Problem Solving, Budgeting, and Socialization groups, HIV/AIDS/Stud Awareness, Parenting, and Personal Care 101. Compiled records and prepared court reports for Criminal Court appearances by monitored youths.

• Supervised a unit of 6 employees to ensure proper screening of indicted (felony) cases to ensure a pool of intakes for CASES and outside alternative to incarceration agencies. Ensured staff completed quotas necessary for a successful ongoing court agenda. Provided citywide background checks for all cases screened, performed re-arrest check on all successful exits as well as those required by case management; conducted special projects for Research and Planning Unit; Prepared monthly reports on all docket screened cases accepted into CASES for services as well as for those targeted for outside agencies.

• Process re-arrest checks, Exit Notification Forms for youth completion. Processed Court Disposition to ensure no other arrest in the five (5) boroughs; worked on CASES graduation every 6 months as a reward to youths completing mandated court sentencing. Maintained office operations and performed administrative duties of Youth Case Managers.

• Researched participants' criminal records and entered data into the organization's database; Performed background and re-arrest checks for outside agencies.