Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daisy Juarez

Chicago,IL

Summary

Detail-oriented bank teller known for exceptional transaction accuracy and compliance adherence. Skilled in problem resolution and team collaboration, consistently identifying and reporting suspicious activities to ensure branch security and customer trust.

Overview

9
9
years of professional experience

Work History

Bank Teller

Wintrust Bank
Chicago, IL
10.2023 - 07.2025
  • Assisted customers with account inquiries and service requests.
  • Performed cash handling duties including counting currency, coins and checks.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Entered transactions into computer and issued customer receipts.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
  • Identified transaction errors when debits and credits did not balance.

Bank Teller

Liberty Bank For saving
Chicago, IL
02.2023 - 08.2023
  • Processed customer transactions accurately and efficiently at Liberty Bank.
  • Assisted customers with account inquiries and service requests.
  • Resolved customer complaints promptly to maintain satisfaction levels.
  • Collaborated with team members to ensure smooth branch operations daily.
  • Reconciled cash and checks against computer records at end of shift.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.

Customer Service Representative

Insure on the Spot
Chicago, IL
10.2016 - 03.2022
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved customer complaints promptly and efficiently.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Oversaw warranty counseling process to manage expense controls.

Education

High School Diploma -

Kelvyn Park High School
4343 W Wrightwood Ave, Chicago, IL 60639
06-2016

Skills

  • Cash handling
  • Transaction processing
  • Compliance adherence
  • Account monitoring
  • Sales promotion
  • Customer relationship management
  • Team collaboration
  • Data inputting
  • Time management

Languages

Spanish
Professional

Timeline

Bank Teller

Wintrust Bank
10.2023 - 07.2025

Bank Teller

Liberty Bank For saving
02.2023 - 08.2023

Customer Service Representative

Insure on the Spot
10.2016 - 03.2022

High School Diploma -

Kelvyn Park High School

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