Daisy Landeros
Fort Worth,TX
Summary
Dynamic Hotel Manager with a proven track record at Company, excelling in guest relations management and staff training. Enhanced customer satisfaction through effective complaint resolution and strategic staff evaluations. Skilled in property management systems and outstanding communication, consistently delivering exceptional guest experiences and fostering a motivated team environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hotel Manager
Company
Fort Worth, TX
09.2023 - 11.2024
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
Education
High School Diploma -
Premier
Fort Worth, TX05-2025
Skills
- Guest complaint resolution
- Guest relations management
- Guest services management
- Cash handling
- Staff scheduling
- Staff training
- Outstanding communication skills
- Staff supervision
- Reservations management
- Telephone etiquette
- Marketing
- Account administration
- Property management systems
- Special event coordination
Accomplishments
- Carefully mentored newly hired employees on customer service techniques which helped improve focus on guests and visitors.
- Created continuous revenue streams for the resort by promoting an array of services to guests and clients including spa, salon, upscale restaurants, and the casino.
- Contacted previous guests through email messages with information on events and happenings at the resort, which led to a 100% upswing in business over a six-month period.
Certification
- Certified Hotel Administrator
- CM - Certified Manager Certification
Languages
Spanish
Full Professional
English
Full Professional
Interests
- Graphic Design
- Cooking
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Design and Build Websites
- Offering time and support to shelters for the homeless, women, and animals
- Community Cleanup
- Youth Development Programs
- Animal Welfare Advocacy
- Rock Climbing
- Volunteering
- Camping
- Gardening
- Hiking
Timeline
Hotel Manager
Company
09.2023 - 11.2024
High School Diploma -
Premier