Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Affiliations
Certification
Languages
Timeline
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Daisy Lee

Henderson,NV

Summary

Dynamic bartender with proven reliability at Hilton Diplomat Beach Resort, excelling in customer engagement and effective team collaboration. Renowned for crafting high-quality cocktails and fostering loyal clientele through exceptional service. Strong multitasking abilities and critical thinking skills ensure seamless operations in fast-paced environments, enhancing overall guest satisfaction.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Bartender - Diplomat Prime Steaks

Hilton Diplomat Beach Resort
03.2015 - Current
  • The Diplomat is an award winning beachfront resort with 1000 rooms and suites in addition to 2000 sq feet of convention space.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Refined dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Served high customer volumes during special events, nights, and weekends.

Bartender - The Bonaventure Resort

Benchmark Hospitality
03.2013 - 04.2015
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Bartender - Biscayne Bay

Marriott
02.2012 - 03.2013
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Bartender - Council Oak Steaks and Seafood

Seminole Hard Rock Hotel and Casino
04.2004 - 11.2011
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Served high customer volumes during special events, nights, and weekends.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Education

Associate of Arts - Business Administration

City College of San Francisco
San Francisco, CA

Certificate - Hospitality And Tourism Management

Florida Atlantic University
Boca Raton, FL
06.2020

Skills

  • Strong multitasking
  • Customer engagement
  • Proven reliability
  • Effective team collaboration
  • Hospitality service expertise
  • Critical thinking for problem-solving
  • Responsible alcohol service
  • Clear and effective communication

Accomplishments

  • Contributed to the establishments winning multiple AAA Four Diamond Award and Wine Spectator Awards
  • Won "Eater Miami" Award for Best Espresso Martini in South Florida 2024.
  • Won "New Times" Award for Best Martini 2017.
  • Contributed to service that earned stellar reviews in Tripadvisor, Yelp, OpenTable and Google
  • Received the Spirit to Serve Award.

Affiliations

  • Unite Here Local 355
  • Pinion Special Olympics
  • Children's Home Society of Florida

Certification

  • TiPS, Alcohol on Premise training - Expires 04/28/2028
  • ServSafe Food Handler Training - Expires 12/13/2026

Languages

English
Native or Bilingual
Chinese (Cantonese)
Elementary

Timeline

Bartender - Diplomat Prime Steaks

Hilton Diplomat Beach Resort
03.2015 - Current

Bartender - The Bonaventure Resort

Benchmark Hospitality
03.2013 - 04.2015

Bartender - Biscayne Bay

Marriott
02.2012 - 03.2013

Bartender - Council Oak Steaks and Seafood

Seminole Hard Rock Hotel and Casino
04.2004 - 11.2011

Associate of Arts - Business Administration

City College of San Francisco

Certificate - Hospitality And Tourism Management

Florida Atlantic University

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