Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daisy Lopez

Summary

Dynamic leader with a proven track record at Sam's Club, adept in staff management and customer service. Excels in fostering team leadership and problem-solving, significantly enhancing team performance and customer satisfaction. Skilled in decision-making and verbal communication, consistently achieving goals through strategic planning and development.

Overview

11
11
years of professional experience

Work History

Chaos Manager

Self-employed
10.2020 - Current

In my role as a Chaos Manager, I manage the household by overseeing budgeting, meal planning, and maintaining a clean and organized environment. I prioritize my children's education and extracurricular activities, ensuring they have the support they need to thrive. This role has honed my organizational and multitasking skills, as I often juggle various responsibilities simultaneously. Additionally, I actively engage with our community through volunteer work, which has allowed me to build a strong network and develop problem- solving skills. Overall, I believe that my contributions at home have a significant positive impact on my family's well-being and stability.


Team Lead

Sam's Club
07.2017 - 01.2020
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Gathered, organized and input information into digital database.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address opportunity's.
  • Assisted in recruitment to build team of top performers.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Managed schedules, accepted time off requests and found coverage for short shifts.

Electronic Manager

Oasis Outsourcing
12.2013 - 01.2015
  • Cultivated a culture of continuous learning within the team through ongoing professional development opportunities.
  • Reviewed departmental performance, identifying areas for improvement and implementing targeted action plans to address identified issues.
  • Led a highly skilled team of technicians, fostering a positive work environment that drove productivity improvements.
  • Conducted regular market research, staying informed of emerging technologies and competitor offerings to maintain a competitive edge in the industry.
  • Established clear performance metrics for staff members, providing regular feedback and conducting thorough evaluations.
  • Ensured compliance with industry standards and regulations, maintaining a safe working environment for all employees.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Facilitated open lines of communication between staff members, creating an inclusive environment that promoted collaboration and knowledge sharing among colleagues.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

No Degree - Basics

Angelo State University
San Angelo, TX

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Staff management
  • Schedule preparation
  • Positive attitude
  • Problem-solving

Languages

Spanish
Native or Bilingual

Timeline

Chaos Manager

Self-employed
10.2020 - Current

Team Lead

Sam's Club
07.2017 - 01.2020

Electronic Manager

Oasis Outsourcing
12.2013 - 01.2015

No Degree - Basics

Angelo State University
Daisy Lopez