Daisy Lopez Ortega
Niles,OH
Summary
Passionate, high spirited person with years of experience in customer services. Reliable, Driven to deliver top-notch customer service by filling in within other departments. eager to learn new things everyday to improve in the workforce.
Overview
5
5
years of professional experience
Work History
School Bus Attendant/School Van Driver
community bus services
Warren, OH
08.2023 - Current
- Maintained a clean and organized bus interior at all times.
- Communicated effectively with parents, teachers, administration, and other staff members regarding student issues or concerns.
- Enforced appropriate discipline when needed in order to maintain an orderly environment on the bus.
- Greeted students as they boarded the bus and ensured that they were seated properly.
- Completed necessary paperwork such as route sheets and attendance records accurately and timely.
- Performed daily pre-trip inspections of the vehicle including checking fluid levels, tire pressure, lights, brakes.
- Assisted special needs students in boarding and exiting from the bus safely.
- Operated two-way radios for communication purposes with dispatch office.
Sales Associate
Walmart
Cortland, OH
03.2021 - 08.2023
- Handled customer complaints in a professional manner.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers and provided exceptional customer service.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Utilized pallet jack to move large quantities of produce from receiving area into storage areas.
- Ensured that all signage was properly placed, up-to-date, and accurate for pricing information.
- Inspected products for quality assurance, removing any damaged or spoiled items from inventory.
- Maintained current and accurate inventory with cycle counts and audits.
Laborer
Little Tikes
Hudson, OH
08.2020 - 02.2021
- Unloaded finished goods from conveyor belt after completion of assembly process.
- Labeled finished products with appropriate information such as serial numbers or barcodes.
- Loaded and unloaded materials onto or from pallets with pallet jacks.
- Completed variety of physical labor tasks.
- work in extreme environment weather at a fast working pace
- long hours standing, bending, twisting.
- Oversaw proper PPE use to facilitate working conditions compliant with safety regulations.
Sales Associate
AutoZone
Warren, OH
03.2019 - 08.2020
- Restocked shelves as needed to ensure sufficient inventory levels.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed transactions using a point-of-sale system.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Organized stockroom shelves according to size, color or style.
- Greeted customers and provided exceptional customer service.
- provide basic auto service when the customer need the service.
- multitasking on incoming calls with store full of customers
Call Representative
Alorica
Warren, OH
04.2019 - 11.2019
- Provided customers with product and service information, as well as troubleshooting assistance.
- Updated existing customer accounts with new information obtained through conversations.
- Demonstrated proficiency in navigating multiple computer programs simultaneously during customer interactions.
- Answered incoming calls and responded to customer inquiries in a professional manner.
- Assisted customers with billing disputes or discrepancies in a timely fashion.
- Explained product features, benefits, warranties, and return policies clearly to customers.
- Surpassed sales goals through implementation of successful marketing strategies.
- Collected deposits or payments and arranged for billing.
Education
High School Diploma -
Newburgh Free Academy
Newburgh, NY06-2018
Skills
- Bus evacuation
- Crossing Guard Duties
- Patience and Empathy
- Weather Preparedness
- Wheelchair assistance
- Strong Work Ethic
- Time Management
- Problem-solving abilities
- Multitasking
- Special Needs Assistance
- Sales Development
- Inventory Control
- Upselling
- Money Handling
- Customer Service
- Cash Register Operation
- Stocking and Receiving
- Merchandising understanding
- Battery service
- Fluid Exchanges
Timeline
School Bus Attendant/School Van Driver
community bus services
08.2023 - Current
Sales Associate
Walmart
03.2021 - 08.2023
Laborer
Little Tikes
08.2020 - 02.2021
Call Representative
Alorica
04.2019 - 11.2019
Sales Associate
AutoZone
03.2019 - 08.2020
High School Diploma -
Newburgh Free Academy
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