Daisy Luis
Miami,FL
Summary
Highly responsible and detail-oriented professional with a proven track record of fostering positive atmospheres. Exceptional communication skills honed through extensive experience in customer service and Administrative assistants roles. Adept at creating positive interactions and resolving issues with a customer-centric approach. Known for maintaining a high level of responsibility in all tasks.
Overview
9
9
years of professional experience
Work History
Data Entry Assistant
SOS Software Online Solution
01.2023 - 10.2023
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports..
- Sorted documents and maintained organized filing process.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Updated and maintained customer information, documents and records.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Cultivated interpersonal skills by building positive relationships with others.
Payroll Advisor
ADP
10.2021 - 05.2022
- Build and maintain strong client relationships based on trust and dependability over the phone
- Ensure clients successfully process payrolls in a timely manner
- Conduct in-depth client consultations to fully understand needs and uncover additional support opportunities
- Ask relevant questions to define the root cause of a problem, generate solutions, decide on a course of action, and be accountable for actions and decisions.
Customer Support Rep
Pam AM Flight Academy
08.2020 - 10.2021
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Receptionist
Vanguard Logistics Services
06.2018 - 07.2020
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Administrative Sales Assistant
The Carvonis Group
08.2017 - 03.2018
- Perform clerical duties like completing expense reports or sales proposals
- Provide product, promotion, and pricing information by clarifying customer request
- Carry out administrative tasks such as coordinating meetings and office communications
- Provide support to the management team within a company's sales department.
Data Entry Clerk
SOS Software Corporation
09.2015 - 08.2017
- Organize files and collecting data to be entered into the computer
- Analyze the data for errors
- Keep sensitive customer or company information confidential.
Fron Desk
Trump National Hotel
08.2014 - 09.2015
- Register & process guests and their assigned rooms
- Up Selling guest rooms and promoting hotel services
- Accommodate guest requests
- Maintain a clean and neat front desk area.
Education
language Certification in Italian -
Scuola Virgilio International
Trapani, TPAir Cargo Management College Certificate -
Miami Dade College
Miami, FLSkills
- Administrative excellence
- Strong Problem Solver
- Customer Relationship Management
- Maintains Confidentiality
- Document Preparation
- Decision-Making
- Behavior Modeling
- Learning Strategies
- Friendly, Positive Attitude
- Excellent Communication
- Organization
- Troubleshooting
- Multitasking Abilities
- Teamwork and Collaboration
- Attention to Detail
- Time Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Professional Working
Timeline
Data Entry Assistant
SOS Software Online Solution
01.2023 - 10.2023
Payroll Advisor
ADP
10.2021 - 05.2022
Customer Support Rep
Pam AM Flight Academy
08.2020 - 10.2021
Receptionist
Vanguard Logistics Services
06.2018 - 07.2020
Administrative Sales Assistant
The Carvonis Group
08.2017 - 03.2018
Data Entry Clerk
SOS Software Corporation
09.2015 - 08.2017
Fron Desk
Trump National Hotel
08.2014 - 09.2015
language Certification in Italian -
Scuola Virgilio International
Air Cargo Management College Certificate -
Miami Dade College
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