Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Daisy Lutze

Ozawkie,KS

Summary

Customer relations professional with robust background in enhancing client experiences and streamlining customer service operations. Known for effective team collaboration and driving impactful results. Recognized for adaptability and reliability in dynamic environments, excelling in conflict resolution and client engagement.

Overview

2026
2026
years of professional experience

Work History

Customer Relations Manager

Bob Sight Honda/CDJR
2025 - Current
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
  • Liaised between customers and organization with particular focus on working with sales department.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Established performance and service goals and held associates accountable for individual performance.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.

Sales Associate

Laird Noller Hyundai
07.2020 - 01.2024
  • Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
  • Communication with customers professionally and proactively to provide product information and advice.
  • Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
  • Actively listened to customers needs and preferences, suggesting relevant products tailored specifically for their requirements.
  • Resolved customer complaints professionally, leading to increased trust in the brand and improved long-term client relationships.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Business Development Manager- Sales

Briggs Auto Group
12.2017 - 10.2019
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Generated new business with marketing initiatives and strategic plans.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
  • Kept meticulous client notes and updated account information in company databases.
  • Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
  • Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
  • Implemented systems and procedures to increase sales.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Managed process flows, operations support, and customer engagement strategies.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Business Development Manager- Service

Briggs Auto Group
04.2015 - 12.2017
  • Strengthened client relationships, conducting regular follow-up to ensure satisfaction and uncover additional needs.
  • Analyzed performance metrics to identify areas for improvement and implement corrective actions.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Kept meticulous client notes and updated account information in company databases.
  • Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Education

Free State High School
Lawrence, KS

Skills

  • Strong work ethic
  • Quality assurance
  • CRM software proficiency
  • Workload management
  • Attention to detail
  • Business operations
  • Customer relationship management
  • Problem-solving
  • Sales proficiency
  • Cross-selling and Up-selling
  • Administration and reporting
  • Positive attitude

Accomplishments

  • Supervised team of 6-8 staff members in Business Development department.
  • Finished 3rd in top 3 sales associates for 2021 selling season.
  • Finished 1st at home store for top 3 sales associates of 2022 selling season.
  • Assisted in training Sales Associates and Managers on use of new CRM.

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Laird Noller Hyundai
07.2020 - 01.2024

Business Development Manager- Sales

Briggs Auto Group
12.2017 - 10.2019

Business Development Manager- Service

Briggs Auto Group
04.2015 - 12.2017

Customer Relations Manager

Bob Sight Honda/CDJR
2025 - Current

Free State High School

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