Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Daisy Magana

Ontario,USA

Summary

Responsible individual with excellent customer service and detailed oriented goals. Friendly and motivates people to reach their goals. Outstanding personality and noble being with peoples best interest at heart. Looking for a permanent position where I can use my best qualities to help others succeed, as well as fulfilling my own personal goals.

Diligent front desk receptionist with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.

Referral Coordination Specialist with robust experience in managing patient referrals and ensuring seamless transitions within healthcare systems. Proven ability to collaborate effectively with team members, adapt to changing needs, and drive successful outcomes. Strong skills in communication, organization, and problem-solving, consistently fostering trust and reliability. Valued for results-driven approach and exceptional interpersonal skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Indus Epic Healthcare
Pomona , California
09.2024 - Current
  • Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
  • Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
  • Coordinated appointment scheduling using hotel management software to optimize staff efficiency.
  • Maintained accurate records of guest interactions, contributing to improved communication across departments.
  • Trained new front desk staff on procedures and best practices to ensure consistency in service standards.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Coordinated patient referrals to specialists, ensuring timely and efficient communication.
  • Managed scheduling of appointments, optimizing workflow for providers and patients.
  • Verified insurance eligibility and benefits, reducing administrative errors in referral processes.
  • Assisted in development of referral tracking system, enhancing accuracy and accountability.
  • Trained new staff on referral protocols, contributing to team knowledge and efficiency enhancements.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.

ADMINISTRATIVE ASSISTANT

PEOPLES CARE
11.2017 - 12.2018
  • COORDINATED PROJECT MATERIALS, INCLUDING MANAGING PHYSICAL AND DIGITAL FILES, MONITORING SPREADSHEETS AND UPDATING REPORTS
  • SCHEDULED AND COORDINATED MEETINGS AND CALENDARS OF HIGH-LEVEL DECISION-MAKERS.
  • TRACKED AND SUBMITTED EMPLOYEE TIME SHEETS TO ACCOUNTING DEPARTMENT FOR PAYROLL PROCESSING.
  • ORGANIZED CONFERENCE ROOM SPACE AND MATERIALS FOR INTERNAL AND CUSTOMER MEETINGS, TOOK NOTES AND DISTRIBUTED MEETING MINUTES TO SUPPORT EXECUTIVE NEEDS.
  • RESPONDED TO EMAILS
  • FILING AND ORGANIZING DOCUMENT AND UPDATED PROFILES.

ADMINISTRATIVE ASSISTANT

SAN ANTONIO REGIONAL HOSPITAL
10.2016 - 11.2017
  • CREATED AND MAINTAINED SPREADSHEETS AND DEVELOPED ADMINISTRATIVE AND LOGISTICAL REPORTS.
  • MANAGED AND ADJUSTED PERSONNEL SCHEDULING FOR STAFF, MONITORING RESOURCE ALLOCATION TO PROVIDE OPTIMAL COVERAGE AND SERVICES.
  • MAINTAINED ATTENDANCE RECORDS, TAKING NOTE OF STAFF VACATION TIME, SICK DAYS AND PERSONAL DAYS.
  • ENTERED INVOICE DATA INTO COMPANY'S SYSTEM AND UPDATED DETAILS, INCLUDING CUSTOMER CONTACTS AND DELIVERY DATES TO KEEP INFORMATION CURRENT
  • SET UP AND MAINTAINED PHYSICAL AND ELECTRONIC FILING SYSTEMS.

ADMINISTRATIVE/RECEPTIONIST

MAILING, SCANNING, PRINTING, AND ORGANIZATION OF SPACE AND MATERIALS
01.2014 - 01.2015
  • PERFORMED ADMINISTRATIVE OFFICE WORK
  • MAILING, SCANNING, PRINTING, AND ORGANIZATION OF SPACE AND MATERIALS
  • ANSWERING MULTIPLE PHONE LINES AND TRANSFERRING TO THE DESIRED PERSON, AS WELL AS DELIVERING GREAT CUSTOMER SERVICE.
  • SUPERVISED SET UP OF CONFERENCE ROOMS FOR CORPORATE MEETINGS AND OTHER EVENTS.
  • KEPT DETAILED INVENTORY RECORDS AND MADE SUPPLY ORDERS, CUTTING COSTS BY MONITORING USE AND EFFECTIVELY SOURCING PRODUCTS.

Education

High school diploma or GED -

Skills

  • Organizational skills
  • Data Entry
  • Problem solving
  • Strong communication skills
  • Bilingual
  • Microsoft Office
  • Computer skills
  • Administrative Assistant
  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Problem-solving skills
  • Telephone etiquette
  • Data entry
  • Scheduling
  • Administrative skills
  • Verbal and written communication
  • Sensitive information handling
  • Pre-authorizations
  • Insurance verification
  • Medical terminology
  • Medical terminology knowledge
  • HIPAA regulations
  • Referral tracking

Certification

  • Certified Makeup Artist
  • December 2019 to Present

Additional Information

  • SKILLS & ABILITIES:
  • Microsoft Word Office, Excel, PowerPoint. Strong Communication Skills, Teamwork, Contemporary Business in the U.S., The Role of U.S. Business and Economics in a Global Society, Business Functions and Models, Business Problem Solving, Strategies and Ethical Decision Making.

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Front Desk Receptionist

Indus Epic Healthcare
09.2024 - Current

ADMINISTRATIVE ASSISTANT

PEOPLES CARE
11.2017 - 12.2018

ADMINISTRATIVE ASSISTANT

SAN ANTONIO REGIONAL HOSPITAL
10.2016 - 11.2017

ADMINISTRATIVE/RECEPTIONIST

MAILING, SCANNING, PRINTING, AND ORGANIZATION OF SPACE AND MATERIALS
01.2014 - 01.2015

High school diploma or GED -

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