Eric Sagala
Lancaster,CA
Summary
Dedicated and responsible professional seeking a Security Guard position where I can ensure safety and maintain a secure environment for clients and property. Holder of a valid California Guard Card License, with strong observation, communication, and customer service skills developed through experience in high-traffic environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host/Server
DENNYS-PALMDALE CA
10.2024 - 08.2025
- Monitored dining area for safety, comfort, and customer needs.
- Managed guest flow and maintained order during busy shifts.
- Handled cash and POS transactions with accuracy.
- Provided excellent customer service while enforcing company policies.
Customer Service
ALONDRA GRAPHIC-
01.2023 - 03.2024
- Ensured compliance with company procedures and handled sensitive client information securely.
- Resolved customer issues professionally, maintaining a 95% satisfaction rate.
- Coordinated with multiple departments to resolve issues quickly and effectively.
- Built and maintained scalable and secure web applications.
- Designed and implemented custom CMS solutions to meet clients' unique requirements, resulting in increased efficiency and user engagement.
Education
Associate of Arts - Computer Science
ANTELOPE VALLEY COLLEGE
Lancaster, CA04-2027
High School Diploma -
EASTSIDE HIGH SCHOOL
Lancaster, CA05-2022
Skills
- Excellent situational awareness and attention to detail
- Strong communication and de-escalation abilities
- Experienced in monitoring environments, following safety protocols, and reporting incidents
- Reliable, punctual, and professional demeanor
- Proven ability to handle high-pressure or emergency situations calmly
- Customer-focused approach with experience interacting with diverse individuals
Certification
California Guard Card License – Active
Timeline
Host/Server
DENNYS-PALMDALE CA
10.2024 - 08.2025
Customer Service
ALONDRA GRAPHIC-
01.2023 - 03.2024
Associate of Arts - Computer Science
ANTELOPE VALLEY COLLEGE
High School Diploma -
EASTSIDE HIGH SCHOOL