Microsoft word
DAISY MARQUEZ
L
GRAND PRAIRIE,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Cashier/Customer Service Representative/Balloon Artist
Party City
San Angelo, TX
06.2018 - 12.2018
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reviewed new promotions and monitored price changes.
- Created price tags and merchandise signs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Stocked, tagged and displayed merchandise as required.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Processed customer refunds and exchanges according to established guidelines.
Cashier/Line Cook
Taco Cabana
GRAND PRAIRIE, United States
10.2016 - 08.2017
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Mentored new team members on sales software system operation.
- Checked personal identifications during alcohol and tobacco sales.
- Welcomed customers and helped determine their needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Processed customer refunds and exchanges according to established guidelines.
- Collected and authorized payments of guests.
Hostess
Don Pablos
GRAND PRAIRIE, United States
05.2015 - 09.2016
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
High School Diploma -
Central Highschool
San Angelo, TX 08.2014 - 05.2018
Skills
Customer assistance
Drawer management
Retail merchandising
Order taking
Refunds and exchanges
Money handling
Customer Relations
Software
Microsoft Excel
Cyber security
Timeline
Cashier/Customer Service Representative/Balloon Artist
Party City
06.2018 - 12.2018
Cashier/Line Cook
Taco Cabana
10.2016 - 08.2017
Hostess
Don Pablos
05.2015 - 09.2016
High School Diploma -
Central Highschool
08.2014 - 05.2018