Summary
Overview
Work History
Education
Skills
Software
Timeline
OperationsManager

DAISY MARQUEZ

L
GRAND PRAIRIE,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Cashier/Customer Service Representative/Balloon Artist

Party City
San Angelo, TX
06.2018 - 12.2018
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reviewed new promotions and monitored price changes.
  • Created price tags and merchandise signs.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Stocked, tagged and displayed merchandise as required.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Addressed customer needs and made product recommendations to increase sales.
  • Restocked and organized merchandise in front lanes.
  • Processed customer refunds and exchanges according to established guidelines.

Cashier/Line Cook

Taco Cabana
GRAND PRAIRIE, United States
10.2016 - 08.2017
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Mentored new team members on sales software system operation.
  • Checked personal identifications during alcohol and tobacco sales.
  • Welcomed customers and helped determine their needs.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Processed customer refunds and exchanges according to established guidelines.
  • Collected and authorized payments of guests.

Hostess

Don Pablos
GRAND PRAIRIE, United States
05.2015 - 09.2016
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Education

High School Diploma -

Central Highschool
San Angelo, TX
08.2014 - 05.2018

Skills

    Customer assistance

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Software

Microsoft word

Microsoft Excel

Cyber security

Timeline

Cashier/Customer Service Representative/Balloon Artist

Party City
06.2018 - 12.2018

Cashier/Line Cook

Taco Cabana
10.2016 - 08.2017

Hostess

Don Pablos
05.2015 - 09.2016

High School Diploma -

Central Highschool
08.2014 - 05.2018

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DAISY MARQUEZL