Daisy Martinez
Rio Grande City,TX
Summary
Driven professional with extensive experience in office administration and customer service, notably at The Infinitus Group. Excelled in maintaining confidentiality, enhancing customer loyalty, and streamlining office operations. Demonstrated proficiency in verbal communication and organization, achieving significant improvements in productivity and client satisfaction. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Secretary
The Infinitus Group
02.2023 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
Customer Service Representative / Manager
Amtex Auto Insurance
02.2012 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Sugar Beets Piler Helper
American Crystal Sugar
07.2006 - 10.2007
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
- Operated various hand and power tools to complete general tasks.
Education
High School Diploma -
Rio Grande City High School
Rio Grande City, TX05.2001
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Keyboarding skills
- Appointment Scheduling
- File Management
- Calendar Management
- Confidentiality understanding
- Sales Support
- Multi-Line Phone Systems
- Supply Restocking
- Office Management
Timeline
Secretary
The Infinitus Group
02.2023 - Current
Customer Service Representative / Manager
Amtex Auto Insurance
02.2012 - 01.2020
Sugar Beets Piler Helper
American Crystal Sugar
07.2006 - 10.2007
High School Diploma -
Rio Grande City High School
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