Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Daisy Martinez

Summary

Experienced with managing diverse teams and optimizing departmental operations. Utilizes leadership and strategic planning skills to improve efficiency and team performance. Track record of fostering collaboration and achieving organizational objectives.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Department Manager

Natural Grocers
07.2022 - Current
  • Tracked campaign performance through analytics tools, adjusting strategies as needed for optimal results.
  • Implemented data-driven HR analytics tools for more informed decision-making processes.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
  • Greatly improved sales (Provided example: Trailing 4 weeks by department (Current Year: $24,886.54 VS. Last Year: $14,259.62). Through proper merchandising, sales improved around $10.6K.
  • Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
  • Enhanced team productivity by implementing streamlined workflow processes.
  • Skilled at working independently and collaboratively in a team environment.

Shift Lead/Cashier Team Lead

Pei Wei Asian Kitchen
08.2021 - 04.2022
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored team members in professional development activities that ultimately led to promotions within the organization.

Associate

Homegoods Stores
08.2020 - 02.2021
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.

Education

High School Diploma -

Byron Nelson High School
Trophy Club, TX
05-2022

Skills

  • Data Cleaning
  • SQL server database
  • Fluent Bilingualism
  • Operations Management
  • Marketing
  • Customer Service
  • Teamwork and Collaboration
  • Attention to Detail
  • Multitasking

Certification

  • Google Data Analytics Professional Certificate [2024]
  • Food Handler's Permit/License
  • Figma for UX Design- LinkedIn Learning [2024]
  • TABC Alcohol Certification

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Department Manager

Natural Grocers
07.2022 - Current

Shift Lead/Cashier Team Lead

Pei Wei Asian Kitchen
08.2021 - 04.2022

Associate

Homegoods Stores
08.2020 - 02.2021

High School Diploma -

Byron Nelson High School

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Daisy Martinez