Daisy Martinez
Fort Worth,TX
Summary
Dynamic sales professional with proven leadership at FedEx, excelling in training and development. Adept at resolving customer issues and enhancing satisfaction through active listening and relationship building. Skilled in cash handling and inventory management, data entry, production reports, consistently ensuring accuracy and efficiency in operations. Committed to delivering exceptional service and fostering team collaboration.
Overview
9
9
years of professional experience
Work History
Counter Salesperson
Fabco
Grand Prairie, TX
05.2023 - 11.2024
- Review shop drawings to input data in the system for rebar fabrications.
- Reviewed engineering drawings for accuracy prior to fabrication.
- Assisted customers in selecting items to meet their needs.
- Described merchandise and explained use, operation and care.
- Computed purchases and received and processed cash or credit payment.
- Operated cash register to process payments from customers.
- Answered customer inquiries regarding product features, pricing, and availability.
- Handled customer complaints in a professional manner while resolving issues quickly and efficiently.
- Provided advice on products, services, and promotions to customers.
- Resolved discrepancies between customer orders and actual deliveries.
- Received calls and coordinated for delivery to job sites.
Leader
FedEx
Coppell, TX
06.2022 - 04.2023
- Kept areas clean, neat and inspection-ready to comply with product guidelines.
- Examined completed work to detect defects and verify conformance to specifications.
- Encouraged and motivated 27 workers to meet production deadlines and goals through beginning and end of shift.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Coordinated employee schedules.
- Held safety meetings weekly.
- Managed scheduling, training and inventory control.
- Responded to information requests from superiors, providing specific documentation.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Presented performance and productivity reports to supervisors.
Inside Sales Associate
Arco Contractors Supply
Fort Worth, TX
06.2018 - 11.2021
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Delivered superior customer support to improve account retention rate.
- Took inbound calls, promoting products and services to secure new accounts.
- Keep showroom stocked and clean.
- Charge rentals.
- Research any material customer needed and make Special Orders to keep them satisfied.
- Routine calls/visits to customers at their job sites.
Inventory Controller
FedEx
Fort Worth, TX
06.2015 - 04.2017
- Managed inventory by performing physical counts, identifying variances and reconciling records.
- Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
- Researched inventory-related discrepancies and made appropriate adjustments in inventory system.
- Investigated and resolved variances with inventory records.
- Pulled damaged and recalled products for return or disposal.
- Researched inventory-related discrepancies and made appropriate adjustments in system.
- Performed cycle counts on daily basis to immediately spot errors and apply remedies.
- Entered information into system to update status reports.
- Transported items using equipment like forklifts.
- Implemented on-the-job training activities to cross-train employees on various tasks.
Education
GED -
Tarrant County College District
Fort Worth, TX06.2021
Skills
- Experience in Leadership
- Training & Development
- People Skills
- Active Listening
- Friendly, Positive Attitude
- Problem Resolution
- Fluent in Spanish
- Good Work Ethic
- Relationship Building
- Cash Handling Accuracy
- Stocking and Receiving
- Product Recommendations
- Display Setup
- Customer Needs Assessment
- Teamwork and Collaboration
- Cash Handling
Timeline
Counter Salesperson
Fabco
05.2023 - 11.2024
Leader
FedEx
06.2022 - 04.2023
Inside Sales Associate
Arco Contractors Supply
06.2018 - 11.2021
Inventory Controller
FedEx
06.2015 - 04.2017
GED -
Tarrant County College District
Similar Profiles
Austin WoodAustin Wood
Vice President at FABcoVice President at FABco
Douglas EppsDouglas Epps
Project Manager at FabCoProject Manager at FabCo
Logan GriffithLogan Griffith
Laborer at FabcoLaborer at Fabco