Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Daisy Mata

Lake Jackson,TX

Summary

Very energetic, hard working, reliable, and posses good communication skills during customer service interactions. I am motivated to maintain customer satisfaction and professional relationships as well as outlooks to contribute to company success. I have worked a variety of jobs offering me experience in multiple settings. I offer skill with different POS systems paired with outstanding active listening and multitasking abilities. I am always wanting to be in a fast-paced working environment where i can learn new things throughout the shift for each day.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Longshoreman

I.L.A
Freeport, TX
03.2022 - Current
  • Tagged and wrote identifying information on containers, boxes and cargo
  • Applied barcodes to cargo and used digital scanners to track and locate materials during transportation
  • Collaborated with other movers when loading large equipment to prevent potential accidents
  • Coordinated cargo unloading with other workers to achieve efficient and safe transportation
  • Placed bracing, straps and other protective devices onto items in transit to prevent damage
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.

Bartender

La Casona Restaurant
01.2021 - 01.2024
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
  • Managed bar area, cocktail design and menu
  • Also have handled inventory, regulation compliance and customer relationships
  • Balanced daily registers and generated sales reports for management
  • Collected and organized daily till totals and tips
  • Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.

Barista

Starbucks
10.2020 - 04.2023
  • Greeted guests with pleasant smile and superior customer service
  • Operated cash register, collected payments and provided accurate change
  • Prepared and served coffee, espresso drinks, blended coffees and teas
  • Maintained calm demeanor during high-volume periods and special events
  • Maintained highest standards of conduct and service to support company reputation
  • Managed morning rush of customers daily with efficient, levelheaded customer service.

Deli Clerk

Kroger
10.2019 - 09.2020
  • Operated cash register to accept and process cash, check, card and mobile payments
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices
  • Communicated effectively with deli counter customers to answer questions and make recommendations
  • Received new inventory and rotated stock by dates to keep items fresh and usable
  • Created aesthetically pleasing food arrangements for special orders and party trays.

Education

Associate's degree - Applied Science in Pre-Veterinary Medicine

Arizona State University-Tempe
Tempe, AZ
04.2024

High school diploma -

Brazosport High School
Freeport, TX
05.2017

Skills

  • Decision Making
  • Loading and Unloading
  • Outstanding Customer Service
  • Calm under pressure
  • Active listener
  • Speedy and efficient
  • Flexible
  • Problem Solving
  • Team Collaboration (9 years)

Certification

  • TABC Certified
  • RoRo Driver
  • Longshore skills
  • Professional Communication
  • Food Handlers
  • Drivers License and Twic

Timeline

Longshoreman

I.L.A
03.2022 - Current

Bartender

La Casona Restaurant
01.2021 - 01.2024

Barista

Starbucks
10.2020 - 04.2023

Deli Clerk

Kroger
10.2019 - 09.2020

Associate's degree - Applied Science in Pre-Veterinary Medicine

Arizona State University-Tempe

High school diploma -

Brazosport High School
  • TABC Certified
  • RoRo Driver
  • Longshore skills
  • Professional Communication
  • Food Handlers
  • Drivers License and Twic
Daisy Mata