Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daisy Matheson

Dallas,TX

Summary

Reliable, adaptable, and customer-focused professional with 5+ years of experience in administrative support, customer service, and quality assurance. Recently managed a household full-time, developing strong organizational, time management, and problem-solving skills. Seeking to re-enter the workforce with a strong work ethic and versatile background suited for fast-paced retail, customer service, or administrative roles.

Overview

8
8
years of professional experience

Work History

Full-Time Parent & Household Manager

Self-employeed
05.2021 - Current
  • Coordinated daily schedules, appointments, and household logistics
  • Managed budgeting, grocery shopping, and expense tracking
  • Developed conflict resolution, multitasking, and time management skills
  • Communicated with schools, doctors, and service providers
  • Adapted quickly to changing needs in a dynamic environment
  • Managed financial operations for household of 3 members.

Administrative Assistant

Pristine Auto
08.2021 - 05.2024
  • Scheduled customer appointments and assisted with walk-ins and service needs
  • Processed documentation for vehicle sales, service orders, and warranty work
  • Handled cash transactions, collections, and customer payment issues
  • Maintained reception area, organized files, and ensured cleanliness of facility

Quality Assurance

Six Flags National Support Center
01.2019 - 03.2020
  • Managed high call volumes approximately 50-100/daily, while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Reviewed support tickets, emails, and live chats for quality and compliance
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Provided feedback to team leads and support reps on improvement areas
  • Managed escalations and ensured customer satisfaction

Housekeeper

JoAnn's Cleaning Services
11.2017 - 11.2018
    • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
    • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
    • Ensured all rooms met cleanliness standards by conducting regular inspections and addressing any issues promptly.
    • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
    • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Education

Diploma -

Scurry-Rosser High School
Scurry, TX
01.2018

Skills

  • Customer Service Experience
  • Critical thinking
  • Call Center Experience
  • Time Management & Scheduling
  • Conflict Resolution & Problem Solving
  • Retail & Cash Handling
  • Microsoft Office, Google Workspace
  • Customer Education
  • Help Desk Ticketing Systems (familiar)
  • Adaptability in Fast-Paced Environments

Timeline

Administrative Assistant

Pristine Auto
08.2021 - 05.2024

Full-Time Parent & Household Manager

Self-employeed
05.2021 - Current

Quality Assurance

Six Flags National Support Center
01.2019 - 03.2020

Housekeeper

JoAnn's Cleaning Services
11.2017 - 11.2018

Diploma -

Scurry-Rosser High School

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