Summary
Overview
Work History
Education
Skills
Timeline
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Daisy Menera Camacho

San Jose,CA

Summary

Highly motivated and results-driven Customer Success Manager with three years experience in B2B SaaS. With a strong track record of self-motivation, consistency, and a collaborative spirit, confident in the ability to acknowledge and resolve customer support requests to ensure an outstanding user experience. Possess strong verbal and written communication skills, coupled with a genuine openness to feedback and coaching which drives the goal of putting customers first and exceeding their expectations

Overview

7
7
years of professional experience

Work History

Customer Success Manager

Odoo
10.2024 - Current
  • Manage a portfolio with $530,000 in ARR, conducting 5+ QBRs weekly to deepen usage, identify value gaps, and accelerate customer adoption. Leverage insights from usage data and client conversations to drive higher feature utilization and long-term engagement.
  • Maintain strong client relationships across SMB and mid-market segments, balancing high-touch and scalable approaches to customer health. I work directly with clients with 1 to 92 licences and work with clients all over LATAM and the Carrbiean effectluvel communicating in English and Spanish.
  • Recognized for a clear, confident, and transparent communication style that builds trust and strengthens client relationships. As an Odoo ambassador, consistently elevated the customer experience by serving as both a strategic advisor and a reliable liaison between clients and their implementation partners—ensuring alignment, clarity, and lasting value in every interaction.
  • Forecasted quarterly performance with precision, reaching 103% of goal in Q1, 84% in Q2, and projected 115% in Q3. I demonstrate resilience in dynamic environments, consistently adapting strategy to meet shifting customer needs and internal goals.
  • Anticipate client challenges and address them proactively, coordinating closely with technical teams to resolve blockers fast. Communicated complex product capabilities clearly, helping customers unlock the full value of Odoo’s ERP workflows.
  • Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
  • Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.

Enterprise Sales Development Representative

BetterComp
09.2022 - Current
  • Generated new business leads and developed sales opportunities by identifying decision makers, educating prospects and qualifying buying interest and sense of urgency.
  • Consistently meet personal and team Key Performance Indicators (KPIs) by always achieving over 85% quota attainment and an average of 91% over the last four quarters.
  • Collaborated with marketing team leaders to develop LinkedIn messaging and increase engagement on posts.
  • Initiated conversations with targeted ICP via phone and email outreach.
  • Maintained accurate and up- to-date account data in Salesforce CRM.
  • Strategized with Account Executives and Sales Manager to improve performance and processes.
  • Manage high volume correspondence throughout the day.

Business Development Representative

Cider Security
05.2022 - 08.2022
  • Performed outreach to targeted ICP.
  • Spearheaded video prospecting campaign and assisted other BDR's to produce their own.
  • Engaged in conversation with potential prospects to discover pain points.
  • Set meetings with qualified prospects and connected them to our Account Executives.
  • Hit daily activity targets of 65 emails per day, 50 connection requests, 10 InMails and 10 LinkedIn
    messages.


Corp Member

San Jose City Conservation Corp.
09.2021 - 01.2022
  • Worked with team members to maintain smooth operations during high volume rushes to package dry foods.
  • Led distribution of packaged foods to community centers and churches.

Enumerator

United States Census Bureau
08.2020 - 10.2020
  • Engaged in door to door communication to capture information and record th amount of people in
    designated households.
  • Completed surveys by rechecking contact information before ending each call.
  • Performed quality control checks on entered data to ensure its consistency and reliability for analysis purposes.

Intern

Bobcat Eats Food Processing Network
10.2019 - 02.2020
  • Cold called local farms and farmers to arrange food donations and its transportation to the Merced
    County Food Bank.
  • Generated leads while maintaining warm relationships with targeted leads, that led to future
    donations.
  • Translated technical concepts into clear concise points.


Congressional Intern

Congressman Jim Costa Merced District Office
08.2018 - 12.2018
  • Assisted Staff members in their daily tasks of logging in constituent opinions into its designated
    database.
  • Answered telephones and gave information to callers, took messages, or transferred calls to
    appropriate individuals.
  • Led research for writing Congressional Records.
  • Formatted drafts for constituent correspondence.

Education

Bachelor of Science - Management And Business Economics

University of California, Merced

Skills

  • Customer Relationship Management: Build and maintain strong relationships across all levels; fluent in English and Spanish for effective global communication
  • Conflict Resolution: Skilled at de-escalating issues and restoring trust with professionalism and empathy
  • Upselling & Cross-Selling: Identify growth opportunities within accounts to increase value and drive expansion revenue
  • Technical Proficiency: Quick to learn and explain complex systems; strong knowledge of Odoo and database management
  • Tool Expertise: Proficient in Salesforce, Outreach, Slack, Google Workspace, and LinkedIn Sales Navigator
  • Customer-Centric Approach: Background in customer-facing roles, including Food Service and SaaS, with a focus on experience and retention
  • Analytical Problem Solving: Strong analytical mindset for diagnosing issues and optimizing workflows
  • Organized & Efficient: Excellent time management and prioritization in fast-paced, high-growth environments
  • Self-Starter & Team Player: Works independently while collaborating cross-functionally to drive outcomes
  • Bilingual: Fluent in Spanish and Eglish

Timeline

Customer Success Manager

Odoo
10.2024 - Current

Enterprise Sales Development Representative

BetterComp
09.2022 - Current

Business Development Representative

Cider Security
05.2022 - 08.2022

Corp Member

San Jose City Conservation Corp.
09.2021 - 01.2022

Enumerator

United States Census Bureau
08.2020 - 10.2020

Intern

Bobcat Eats Food Processing Network
10.2019 - 02.2020

Congressional Intern

Congressman Jim Costa Merced District Office
08.2018 - 12.2018

Bachelor of Science - Management And Business Economics

University of California, Merced

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Daisy Menera Camacho