Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daisy Mireles-Arevalo

Highland,CA

Summary

Healthcare professional offering over 5 years of experience with direct patient care in fast-paced healthcare setting. Utilizes clinical and administrative skills to enhance efficiency and patient satisfaction. Positive and upbeat with excellent communication skills. Strong understanding of healthcare protocols and patient interaction, providing reliable and adaptable presence in any medical environment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

Optum
03.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
  • Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.

Medical Assistant Apprentice

InterCare Community Health Network
01.2022 - 11.2022
  • Contributed to a welcoming environment for patients through exceptional customer service and communication skills.
  • Assisted physicians in conducting thorough physical examinations, ensuring accurate documentation of patient health conditions.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Supported diagnostic procedures by collecting laboratory specimens and preparing them for testing.
  • Promoted patient satisfaction by addressing concerns promptly, demonstrating empathy, and maintaining confidentiality at all times.

Front Office Specialist

InterCare Community Health Network
08.2019 - 12.2021
  • Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
  • Greeted, registered, and checked in patients.
  • Conducted regular audits of patient files to ensure accuracy and completeness, contributing to better overall patient care.
  • Trained new team members on front office procedures, ensuring a consistent level of service excellence across all staff members.

Food Service Worker

Loma Linda University Medical Center
11.2016 - 05.2019
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Did orders for patients depending on their diets (Regular, Pureed, Cardiac, Diabetic, Dysphagia; I, II, II, ETC)

Administrative Secretary

Loma Linda University Medical Center
05.2017 - 09.2017
  • Received and routed business correspondence to correct departments and staff members.
  • Recorded minutes at board meetings adhering to proper procedures and bylaws.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Cashier

Burger King
07.2013 - 12.2016
  • Counted cash in register drawer to balance register at beginning and end of shift.
  • Maintained organized and clean customer areas by completing daily recovery checklists.
  • Consistently met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.

Education

High School Diploma -

San Gorgonio High School
San Bernardino, CA
2014

Diploma: Medical Assistant -

Glocal Institute, Inc.
Lansing, MI
01-2022

Skills

  • HIPAA compliance
  • Medical terminology
  • Patient scheduling
  • Electronic health records
  • Patient documentation
  • Problem-solving
  • Time management
  • 35 WPM typing speed
  • Professional phone etiquette
  • Flexible
  • Use of Excel, Outlook, Word, Epic, etc
  • EMR / EHR
  • Bilingual

Certification

  • Certified Clinical Medical Assistant, (CCMA)
  • Basic Life Support (BSL) Certification

Timeline

Certified Medical Assistant

Optum
03.2023 - Current

Medical Assistant Apprentice

InterCare Community Health Network
01.2022 - 11.2022

Front Office Specialist

InterCare Community Health Network
08.2019 - 12.2021

Administrative Secretary

Loma Linda University Medical Center
05.2017 - 09.2017

Food Service Worker

Loma Linda University Medical Center
11.2016 - 05.2019

Cashier

Burger King
07.2013 - 12.2016

High School Diploma -

San Gorgonio High School

Diploma: Medical Assistant -

Glocal Institute, Inc.

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