Daisy Monge
Houston
Summary
Bilingual Customer Service Representative recognized for exceptional productivity and efficient task execution. Expertise in communication, problem-solving, and time management. Proven ability to foster positive customer interactions and resolve conflicts in dynamic environments.
Overview
9
9
years of professional experience
Work History
Customer Care Team Lead
Sedgwick Claims Management
01.2023 - 12.2024
- Maintained detailed records of claims processing within claims management system.
- Managed high call volumes while ensuring adherence to quality service standards.
- Resolved customer inquiries on claim status and policy details in a timely manner.
- Processed medical claims using advanced claims management software efficiently.
Licensed Massage Therapist
Volsana
01.2018 - 11.2020
- Managed appointment scheduling and client records through practice management software.
- Maintained accurate treatment records in compliance with company policies.
- Created tailored treatment plans based on knowledge of anatomy, physiology, and kinesiology.
Licensed Insurance Agent
Ai United Insurance
01.2016 - 12.2018
- Executed policy reviews to ensure compliance with state regulations.
- Performed customer needs assessments to identify suitable coverage levels and options.
- Responded promptly to customer inquiries via phone and email, maintaining professionalism.
Education
Professional Massage Therapy License -
Cortiva
Houston, TX01-2018
Limited Lines License -
Texas Department of Insurance
Houston, TX01-2016
High School Diploma -
Northbrook HS
Houston, TX01-2014
Skills
- First call resolution
- Advanced software proficiency
- Medical claim adjudication
- Documentation and reporting
- Customer relationship management
- Project management
Languages
Spanish
Native/ Bilingual
Timeline
Customer Care Team Lead
Sedgwick Claims Management
01.2023 - 12.2024
Licensed Massage Therapist
Volsana
01.2018 - 11.2020
Licensed Insurance Agent
Ai United Insurance
01.2016 - 12.2018
Professional Massage Therapy License -
Cortiva
Limited Lines License -
Texas Department of Insurance
High School Diploma -
Northbrook HS
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