Daisy Montalvo
Spring,TX
Summary
Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans. Dynamic Dental Receptionist with experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature.
Overview
5
5
years of professional experience
Work History
Bartender & Server
Ciscos Salsa Company
08.2021 - Current
- Provided exceptional customer service by greeting patrons, taking orders, and ensuring a positive and enjoyable dining or drinking experience
- Engaged with customers, addressing inquiries, making recommendations, and accommodating special requests to enhance overall satisfaction
- Managed multiple tables and orders simultaneously, ensuring timely delivery of food and drinks to patrons
- Coordinated with kitchen staff and other team members to prioritize orders and maintain a smooth flow of service
Front Desk Administrator
Dr. Patrick Swonke's Dental Practice
10.2021 - 06.2023
- Proficiently managed billing processes, ensuring accuracy and timeliness in the generation of invoices and statements
- Collaborated with the finance department to address any billing discrepancies and provided excellent customer service to resolve billing-related inquiries
- Conducted thorough verification of insurance coverage for patients, ensuring accurate information for claims processing
- Facilitated communication with insurance providers to resolve any issues, streamline claims, and maximize reimbursement for the practice
- Effectively communicated treatment plans to patients, addressing their concerns and providing clear explanations of recommended procedures
- Collaborated with dental professionals to coordinate and schedule comprehensive treatment plans, optimizing patient care
- Ensured a clean and organized front desk area, creating a welcoming environment for patients and enhancing overall office aesthetics
- Implemented and maintained cleaning protocols to uphold high standards of hygiene and cleanliness throughout the reception area
- Established effective communication channels with patients, addressing inquiries, providing information about appointments, and offering assistance with any concerns
- Entered and maintained accurate patient information in the system, ensuring the confidentiality and integrity of sensitive medical records
Quality Assurance Specialist
Brinker International (Chilis)
11.2020 - 08.2021
- Ensured timely and fresh food delivery
- Verified the quality and temperature of food items
- Maintained high standards for food safety.
Dental Assistant
Dr. Terry Winchester's Dental Practice
06.2019 - 07.2020
- Provided chairside assistance to dentists during various dental procedures, ensuring a smooth and efficient workflow
- Anticipated the needs of the dentist, passing instruments, and maintaining a sterile environment for patient safety
- Assisted in patient care, addressing concerns, and ensuring their comfort throughout dental procedures
- Ensured compliance with infection control standards and guidelines
- Proficiently took and processed dental X-rays, maintaining accurate records for patient diagnosis and treatment planning
- Assisted in managing the appointment schedule, coordinating with front desk staff to optimize patient flow
- Conducted recall activities to remind patients of upcoming appointments and encourage regular check-ups
Education
Dental Hygiene Program -
Lone Star College
Tomball, TX05.2026
Certification -
Houston Dental Assistant School
The Woodlands, TX06.2019
High School Diploma -
Tomball High School
Tomball, TX01.2012
Skills
- Eaglesoft proficiency
- Dentrix training
- Administrative tasks (billing, insurance verification, appointment scheduling)
- Quality assurance and food safety
- Customer service in hospitality
- Patient Scheduling
- Patient Relations
- Dental Terminology
- Mail Sorting and Distribution
- Phone and Email Etiquette
- HIPAA Compliance
- Insurance Billing
- Data Entry
Timeline
Front Desk Administrator
Dr. Patrick Swonke's Dental Practice
10.2021 - 06.2023
Bartender & Server
Ciscos Salsa Company
08.2021 - Current
Quality Assurance Specialist
Brinker International (Chilis)
11.2020 - 08.2021
Dental Assistant
Dr. Terry Winchester's Dental Practice
06.2019 - 07.2020
Dental Hygiene Program -
Lone Star College
Certification -
Houston Dental Assistant School
High School Diploma -
Tomball High School
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