Compassionate Cottage Parent known for high productivity and efficient task completion. Possess specialized skills in behavioral management, crisis intervention, and therapeutic communication. Excel in empathy, patience, and adaptability, ensuring success in creating supportive and structured environments for children in care. Detail-oriented employee experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management.
Overview
5
5
years of professional experience
Work History
Cottage Parent
Crossnore Communities for Children
Crossnore, NC
07.2023 - Current
Assisted in managing budgets for cottage expenses.
Trained and mentored new cottage staff members in company policies, daily task execution, and industry best practices.
Experience in crisis situations and sensitivity to cultural factors in caregiving.
Commitment to fostering an environment of inclusion, diversity, and equity.
Strong interpersonal, organizational, and communication skills to collaborate effectively with a team.
Foster problem-solving and conflict resolution, guiding children through individual and group challenges.
Provide loving supervision at all times, planning cottage activities that align with the therapeutic goals of the program.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Coordinated medical appointments and ensured timely access to healthcare services.
Communicated regularly with social workers regarding children's needs and progress.
Maintained organized records of daily activities, behaviors, and incidents.
Attended training sessions to enhance skills in child development and trauma-informed care.
Maintained accurate records of progress made by each child in the foster care system.
Adhered to state policies regarding licensing requirements and regulations related to foster care services.
Supervised daily activities and routines for children in residential care.
Collaborated with multidisciplinary teams to address children's emotional and behavioral needs.
Organized recreational activities promoting social skills and teamwork among children.
Maintained a safe and nurturing environment for all residents under care.
Assistant Manager
GPM Investments
Asheville, NC
11.2022 - 04.2023
Managing financial transactions such as deposits, refunds, credits.
Ensuring that all store areas are clean, safe, and properly stocked with necessary items.
Monitoring gas prices to ensure they remain competitive in the market.
Providing excellent customer service by assisting customers with product selection and answering inquiries in a timely manner.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Preparing reports on sales, profits, losses, expenses, and other business activity data.
Supervising cashiers during their shifts to ensure compliance with company policies and procedures.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Ensured compliance with safety regulations and company policies.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Patient Safety Attendant
Blue Ridge Regional Hospital
Spruce Pine, NC
06.2020 - 09.2022
Communicated effectively with members of the healthcare team about issues related to patient safety.
Observed patient behavior for signs of anxiety or agitation which may lead to unsafe behaviors.
Provided emotional support to patients during times of distress or confusion due to illness or injury.
Ensured that no dangerous objects were left within reach of hospitalized patients.
Maintained a safe environment by escorting patients to their destinations, preventing unauthorized access, and responding to potential hazards.
Participated in providing support services related to patient safety such as setting up bedside tables, stocking supplies, changing linens.
Educated patients and families on proper safety precautions while in the hospital environment.
Monitored patient safety and ensured compliance with hospital policies and procedures.
Responded quickly to emergency situations such as falls, seizures, or other injuries requiring immediate medical attention.
Assisted nursing staff with the use of specialized medical equipment for patient care activities such as bathing or dressing changes.
Performed administrative tasks such as answering telephones, filing paperwork, and preparing documents for review by healthcare personnel.
Monitored patient behavior and reported concerns to nursing staff.
Assisted patients with daily activities, promoting comfort and safety.
Provided emotional support to patients, fostering a positive atmosphere.
Participated in safety drills and training sessions to enhance preparedness.