Daisy Naranjo
Arlington,Tx
Summary
Operations Associate I in CRD at the North American Distribution Center for one of the world’s leading companies in the luxury goods market.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Operations Associate I - Richemont North America
CRD- Credit Returns Department
02.2021 - Current
- Ecommerce Returns
- Return Sales Order for Wholesale Accounts and International
- Boutique Transfers
- Fragrance Returns
- Email communication with brands (Cartier, Montblanc etc.)
- Service notifications for Watches & Jewelry
- Quality inspection to decide if (pens, jewelry, watches and non precious goods) are first choice, second choice or third choice.
- Process work using SAP (EWM & ERP)
- Return Processing Troubleshooting and testing.
- Delivery Intake Processing
- Key User and Training of New Associates
Operations Associate I - Richemont North America
Spare Parts
03.2017 - 02.2021
- Core Responsibilities: Pick, pack, check pack (S100) and consolidate (OS99) all orders within spare parts department
- Ensure that orders are processed and fulfilled within same day of placement before cutoff time of 4:00PM CT
- Assist in training new employees within spare parts department by answering and helping with any questions may have
- Flex across other operations areas if they are short-staffed
- This includes picking orders in other departments such as dry, secure, and Ecommerce if necessary
- Follow all orders throughout goods issue process; this includes communicating with FTZOC and/or Operations Control of any Transportation Units (TUs) with issues
- Complete Exports for the day, send email
- (Service Center Canada, Distribution Center Canada and Toronto)
Operations Associate I - Richemont North America
Secure
- Pick, pack and push orders
- Value Add
- Answer emails from operations, brands (Cartier, Panerai etc)
- Print warranty cards
- Communicate with inventory if there is stock or serial # discrepancies
Operations Associate I in Non-Precious
Richemont North America, Inc.
- Key User Associate- NP Outbound - Richemont North America
- Cross train new incoming associates including picking, packing, work centers throughout the warehouse facility, trouble shooting, errors, cycle counting, value add, stock validations
- Picked orders for outgoing shipment fulfillment
- Handled routine picking and packing functions in accordance with established work processes
- Cycle Counting
- ZDIS, Bin to Bin when necessary and email inventory team
- Handled special projects – 2 Step, Brainstorm, PLV & Pick up
- Answer daily emails from operations, brands and departments to achieve customer satisfaction.
Education
North Lake College
Irving, TXHigh School Diploma -
Grand Prairie High School
Grand Prairie, TXSkills
- SAP ERP and EWM Systems
- Microsoft Excel
- Microsoft Word
- Microsoft Power Point
- Microsoft Access
- Great communication skills
- Excellent Customer Service Skills
- Fluent in Spanish and English
- Proven ability to work with minimal supervision in various settings with busy working environments
Other Responsibilities
- Establish and maintain healthy working relationships with co-workers.
- Have willingly worked flexible hours and weekends throughout my time, especially during peak demand seasons and holidays.
Referral
Alan Fonner
Timeline
Operations Associate I - Richemont North America
CRD- Credit Returns Department
02.2021 - Current
Operations Associate I - Richemont North America
Spare Parts
03.2017 - 02.2021
Operations Associate I - Richemont North America
Secure
Operations Associate I in Non-Precious
Richemont North America, Inc.
North Lake College
High School Diploma -
Grand Prairie High School
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