Daisy Nava-Murguia

Prepared and delivered detailed court progress reports, ensuring accuracy and compliance with agency and court requirements. Fostered productive relationships with court personnel to facilitate accurate data entry and effective communication between the courts and the agency. Identified and resolved data, agency, and court discrepancies.

Prepared specialized court requests and track outcomes and compliance. Attend court hearings for high-priority cases, providing case-specific information and facilitating communication between the court and agency.

Served as the first point of contact for clients, scheduling intakes and conducting check-in processes while gathering detailed, accurate information and providing client-centered support

Built strong customer relationships to drive loyalty and repeat business, executed sales strategies to achieve organizational goals, and trained new employees on customer service, sales techniques, and company procedures.