Daisy Ocasio
Jersey City,NJ
Summary
Proven Operations Coordinator and Sales Manager with a track record of enhancing operational efficiency and sales revenue at Brilliant Earth and Paradise Challenge. Expert in process implementation and customer relations, achieving project goals through strategic planning and team leadership. Skilled in driving productivity and customer satisfaction, consistently exceeding targets.
Overview
8
8
years of professional experience
Work History
Operations Coordinator
Brilliant Earth
02.2021 - Current
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Streamlined operations by implementing efficient processes and procedures.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Oversaw day-to-day operations of large teams across several sites.
- Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.
Sales Manager
Paradise Challenge
07.2016 - 09.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Attended industry events and conventions to expain sales opportunities.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
Education
Leto High School
Tampa, FLSkills
- Customer Invoicing
- Process Implementation
- Supply Ordering
- Inventory Oversight
- Project Scheduling
- Logistics Coordination
- Conflict Mediation
- Risk Management
- Operations Management
- Project Management
- Quality Assurance
- Customer Relations
- Project Planning
- Warehouse Operations
- Task Delegation
- Employee Development
Languages
Spanish
Native or Bilingual
Timeline
Operations Coordinator
Brilliant Earth
02.2021 - Current
Sales Manager
Paradise Challenge
07.2016 - 09.2021
Leto High School
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