DAISY OGILVIE
Middletown,United States
Summary
Experienced team leader skilled in directing workgroups, developing strategies, providing training, setting goals, and obtaining valuable team feedback. Possesses exceptional interpersonal and communication skills, with a focus on effectively communicating goals and vision for success. Problem solver, networker, and consensus builder who fosters collaboration and achieves results. Dedicated to enhancing employee satisfaction and driving business success with a diplomatic and friendly approach. Proven commitment to employee training. Hardworking team player with the necessary experience and knowledge to tackle any operational demand. Highly organized, builds positive rapport, inspires trust, and guides teams towards achieving organizational goals. Strong facilitator who collaborates cross-departmentally with co-management and top-level leadership. Recognized as an excellent trainer and mentor.
Overview
12
12
years of professional experience
Work History
Backup Team Leader
Rubbermaid Commercial Products
05.2021 - Current
- Enforced adherence to policies and procedures.
- Organized and prioritized workflow using daily planner.
- Communicated with team members on job functions, responsibilities and goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
Deli Clerk Team Lead
Martins Food
10.2020 - 05.2021
- Maintained accurate records of all food items, including inventory levels and expiration dates
- Managed the daily operations of the deli counter, ensuring all tasks were completed on time and within budget
- Handled customer complaints patiently and professionally, resulting in a 90% increase in customer loyalty
- Trained new team members on food safety protocols.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Learned other teammates' work tasks to train as backup.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Owner/ Manager
UV & Son Trucking, LLC
03.2012 - 02.2021
- Manage day to day operations
- Plan and book loads for each driver to and from each destination
- Plan and manage drivers daily route and time
- Responsible for accounts receiveable and accounts payable.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and motivated employees to perform daily business functions.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Education
Diploma -
Ashworth College
08.2024
Diploma - Private Investigation
Ashworth College
04.2015
Skills
- Communication Skills
- Ability to Work in a team
- Ability to Multitask
- Microsoft Office
- Fast Learner
- Ability to Work Under Pressure
- Computer Skills
- Training and mentoring
- Shift Scheduling
- Coaching
- Work Planning
- Team motivation
Timeline
Backup Team Leader
Rubbermaid Commercial Products
05.2021 - Current
Deli Clerk Team Lead
Martins Food
10.2020 - 05.2021
Owner/ Manager
UV & Son Trucking, LLC
03.2012 - 02.2021
Diploma -
Ashworth College
Diploma - Private Investigation
Ashworth College
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