Daisy Orozco
Roma,TX
Summary
Striving individual with solid multitasking, time management and communication skills combined with unwavering devotion to others' success. Enthusiastic about learning and applying those skills to improve my work ethic and produce greater results.
Overview
3
3
years of professional experience
Work History
Cashier
Simple Communications LCC
10.2021 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Used POS system to enter orders, process payments and issue receipts.
Customer Service Representative
Simple Communications
10.2021 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Exhibited high energy and professionalism when dealing with clients and staff.
Telephone Surveyor
Dynata
08.2021 - 10.2021
- Improved survey response rates by employing persuasive communication techniques and rapport-building strategies.
- Effectively navigated computer systems to accurately input collected data during telephone interviews.
- Achieved high levels of customer satisfaction by delivering friendly service while maintaining strict adherence to company guidelines during each call interaction.
- Maintained a high level of professionalism with respondents, ensuring their privacy and confidentiality at all times.
Tutor
Home
08.2020 - 12.2020
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
- Developed student confidence through positive reinforcement strategies.
Education
Bachelor of Science - Integrated Health Sciences
The University of Texas Rio Grande Valley
Edinburg, TX12.2023
High School Diploma -
Roma High School
Roma, TX05.2020
Skills
- Work Ethic and Integrity
- Time management skills
- Reliability and punctuality
- Written and verbal communication
- Organizational abilities
- Professionalism and Courtesy
- Conflict Resolution
- Complex Problem-Solving
- Decision Making Aptitude
- Adaptable and Flexible
- Cooperative Attitude
- Creative Thinking
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Simple Communications LCC
10.2021 - 08.2023
Customer Service Representative
Simple Communications
10.2021 - 08.2023
Telephone Surveyor
Dynata
08.2021 - 10.2021
Tutor
Home
08.2020 - 12.2020
Bachelor of Science - Integrated Health Sciences
The University of Texas Rio Grande Valley
High School Diploma -
Roma High School
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