Daisy Orta
League City,TX
Summary
An Experienced Bilingual Professional seeking a position in where I can utilize my skills and experience. I have a strong background in Sales and Account Management. Articulate communicator with exceptional negotiation skills. Known for understanding customer needs and delivering effective solutions. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Strategic Account Manager with proven success increasing sales and revenue through developing loyal account relationships. Known for being Bilingual and assisting customer needs and delivering effective solutions to our non-English speaking customers. Responsible for training customers and field professionals on disposing environmental products and responsible for doing oil analysis.
Overview
15
15
years of professional experience
Work History
Account Manager
CLEAN HARBORS
Houston
10.2023 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction
- Created comprehensive reports on account performance and presented them to senior management
- Analyzed client data and identified opportunities for growth
- Managed multiple accounts simultaneously while meeting deadlines
- Resolved customer complaints in a timely manner
- Developed strategies to increase revenue from existing accounts
- Drafted proposals outlining services, costs, and benefits for prospective customers
- Presented product features and advantages to potential customers during sales meetings
- Maintained accurate records of all customer interactions in the CRM system
- Generated leads through cold calling activities
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals
- Built and maintained productive relationships with customers and internal partners
- Acted as main point of contact in matters relating to client concerns and needs
- Developed successful customer relationships and quickly resolved service requests to increase sales
- Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients
- Negotiated contracts and closed agreements to maximize profits
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conducted oil analysis tests to determine the condition of lubricants and machinery components.
- Disposed of collected materials properly at designated sites following safety protocols.
- Adhered to all company policies regarding waste handling procedures and customer service standards.
Account Executive
GTS TECHNOLOGY SOLUTIONS
Houston
01.2023 - 06.2023
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity
- Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results
- Prepared sales presentations or proposals to explain product specifications or applications
- Developed sales pipeline by cold-calling, canvassing and obtaining referrals
- Attended various networking events to identify sales opportunities and build relationships
- Created new revenue streams by increasing market coverage while driving company profits
- Revived dormant accounts by re-establishing relationships with key decision-makers
- Remained up-to-date on emerging industry and product standards and trends to reinvigorate accounts
- Helped develop marketing materials and ideas to increase referrals
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Business Development Manager
ENTERPRISE SOLUTION INC.
Houston
05.2022 - 01.2023
- Maintained open and ongoing communication with clients to meet needs and expectations
- Established new customer accounts using negotiation and sales closing abilities
- Determined business development opportunities and implemented effective strategy for client acquisition
- Developed short-term and long-term vision and strategy to achieve targeted sales objectives
- Identified new customers through pipelining, pre-qualification and territory analysis and management
- Gathered and analyzed business, market and competitor information to support development of strategic marketing plan
- Prospected, identified and cultivated relationships with contacts to promote product lines and solutions
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit
- Facilitated and managed business development plan based on market and industry research
- Liaised with channel partners to build business
- Participated in industry and trade organizations to build industry and customer alliances
- Drove customer intimacy and brand value by defining and segmenting needs, pain points and buying behaviors
- Led programs to solve strategic growth questions for business
- Demonstrated thought leadership by presenting in industry seminars, leading webinars and publishing white papers
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts
- Enhanced sales volume through skilled support to both new and inactive customers
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Business Development Manager
TMD STAFFING
Houston
03.2021 - 05.2022
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills
- Developed strategic plans to close complex deals
- Conducted continuous negotiations and processed sales
- Attended networking events and meetings
- Responsible for bringing in new clients and servicing existing clients
- Performed phone calls, emails, proposals and inputting data into Sales Force
- Maintained availability for customer questions and concerns
- Conducted site walks with customers to assure a complete and accurate work proposal.
BHI Administrative Assistant
BHI ENERGY, TEXAS
Wadsworth, South, Tx
01.2020 - 03.2021
- Provides administrative, client and company relations, and facility support to the office
- Data entry and scanning documents
- Working under the direct supervision of field leadership
- Made sure to take the lead responsibility to ensure the day to day office operations are organized and functional
- Ability to deal and work well with a variety of individuals from various socio-economic cultures and ethnic backgrounds
- Running a variety of project related job reports, assisting with non-technical editing of documents
- Assisted with inventory cycle counting and other inventory tracking duties as needed
- Provided general administrative support to Human Resources, with a proven ability to maintain confidential information.
Career Counselor
SER JOBS
Houston
11.2017 - 11.2018
- Works closely with outreach, partner development and service delivery teams to identify and match participants with opportunities
- Important functions include providing individual and targeted assistance with professional development and preparation for employment
- Identifying and matching participants with education, skills training, work-based training and placements opportunities, and documenting all communication follow-up efforts with participant, partners, and providers
- Meets with individually with participants to determine skill level, industry experience and education/needs
- Maintains relationships with staffing agencies to aid in matching participants with labor force needs
- Coordinates supports that will assist the participant with attendance and participation in program activities and make referrals to partnering agencies as appropriate
- Interface with employers and gather feedback to aid in maintaining successful employment
- Entered changes in HRIS system (SAP) to manage employee life cycle, including new hires, transfers, terminations, etc
- Provided basic HR assistance to employees
- Maintained employment records of facility employees
- Ordered and met compliance standards for background, I-9 and drug screening.
Bilingual Early Childhood Teacher
W.S.S. TRI, COUNTY CDC
Bay City, TX
03.2010 - 06.2012
- Planned, implemented, monitored, and assessed a classroom instructional program which was consistent with BCISD regulations and TEA goals
- Modified the general education curriculum for special-needs students based upon a variety of work experience instructional techniques and technologies
- Established and enforced rules for behavior
- Observed children's performance, behavior, social development and social health
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
Education
Bachelors of Arts - Psychology
University of Houston Victoria
Victoria, TX01.2011
Associates of Arts - General Studies
Wharton Junior College
Wharton, TX01.2010
Skills
- Product expertise
- Lead development
- Consultative sales
- Project management
- Business-to-business background
- Staff training
- Account management
- Account reconciliation
- Effective customer upselling
- Merchandising proficiency
- Revenue Generation
- Team member motivation
- Staff training and motivation
- Service Coordination
- Negotiation and Persuasion
- Fluent in Spanish
- Sales Expertise
- Lead Development
- Pipeline Development
- Decision Making
- Sales Quota Management
- OSHA Certified
- Account Manager
- Hazardous Materials Handling
- Hazardous waste management
- Oil Analysis
Languages
- English, Native/Bilingual
- Spanish, Native/Bilingual
Timeline
Account Manager
CLEAN HARBORS
10.2023 - Current
Account Executive
GTS TECHNOLOGY SOLUTIONS
01.2023 - 06.2023
Business Development Manager
ENTERPRISE SOLUTION INC.
05.2022 - 01.2023
Business Development Manager
TMD STAFFING
03.2021 - 05.2022
BHI Administrative Assistant
BHI ENERGY, TEXAS
01.2020 - 03.2021
Career Counselor
SER JOBS
11.2017 - 11.2018
Bilingual Early Childhood Teacher
W.S.S. TRI, COUNTY CDC
03.2010 - 06.2012
Bachelors of Arts - Psychology
University of Houston Victoria
Associates of Arts - General Studies
Wharton Junior College
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