Daisy Ortega Zepeda
Pomona,CA
Summary
Experienced with front desk operations, customer service, and administrative tasks. Utilizes strong organizational and multitasking abilities to maintain efficient office flow. Knowledge of effective communication and problem-solving techniques to support team objectives and enhance client experiences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front Office Assistant/Medical Assistant
Unio Health Care Partners
04.2023 - 06.2024
- Maintained an organized front desk area, ensuring cleanliness and professionalism at all times
- Managed incoming calls, directing them to the appropriate departments or individuals
- Greeted and welcomed guests, providing excellent customer service and ensuring a positive first impression
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
- Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
- Managed patient medical records by accurately documenting information in electronic health record systems
- Scheduled appointments for patients, coordinating with other departments as needed
- Educated patients on medication instructions, post-treatment care, and preventive measures
- Collaborated with insurance companies to verify coverage eligibility for patients' medical services
- Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
- Assisted with administrative tasks such as filing documents or processing paperwork
- Demonstrated proficiency in using electronic health record (EHR) systems for accurate documentation and retrieval of patient information
Office Assistant/Receptionist
Randall W. Armstrong, M.D. Spine Diagnostic & Rehab Practice
07.2022 - 04.2023
- Utilize EHR system to schedule new and follow-up appointments for our patients
- Entering patient information into the database
- Fielding calls and emails from patients and providers
- Receive and process fees or credit card payments prior to client appointments
Customer Service Representative
Northern California Spine and Rehabilitation Associates
09.2021 - 07.2022
- Responsible for maintaining and updating patient medical records
- Assist customers with requests for information, complaints, making appointments, and resolving issues
- Utilize EHR system to schedule new and follow-up appointments for our patients
- Provide general mail and fax service for all departments
- Receive and process fees or credit card payments prior to client appointments
Pharmacy Cashier
Rite Aid
04.2021 - 10.2021
- Maintain the cleanliness and organization of the pharmacy and whole store as needed
- Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information
- Answer telephones, responding to questions or requests
- Check for expiration dates on medications on a regular basis
- Verifying insurance with customers and following through with pharmacy billing information
- Making outbound calls to doctors offices, adjusters and insurances to follow up on pending PA
- Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
- Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
Kitchen/ Bistro
Golden Pond Assisted Living
03.2018 - 08.2019
- I would cover any position in Kitchen as needed if anyone called off as. Dishwasher, server, prep-cook to cook and also run bistro. Making sure food product was up to date. Taking inventory and making sure expired items were thrown out as per procedure.
Server
Country club Manor
04.2016 - 03.2018
- As a server I made sure that all residents receive there food according to there diets and needs. Stocked inventory when produce or shipment would come. Daily task of cleaning and sanitizing work area.
Cashier/Customer Service
Ross Dress For Less
10.2013 - 10.2014
- Provide prompt and efficient response to customers at all times. Handle all customer issues in a friendly and helpful way, calling a member of the Supervisory Staff when needed
- Perform daily recovery to ensure a neat, clean and organized store.
- Assists customers in any way necessary by cashiering, helping with merchandise and answering questions in a polite and knowledgeable manner
Guest Service Agent
Silver Cloud Inn
09.2009 - 01.2012
- Handle guest registration and room assignments, accommodating special requests whenever possible.
- Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner.
- Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
- Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
- Cancel room reservations according to procedures.
- Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.
- Collected room deposits, fees, and payments.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
- Improved guest experience scores by consistently delivering exceptional service through active listening skills.
Education
High school or equivalent -
Las Flores High (Alternative)
Sacramento, CA06.2008
Skills
- Food Prep
- Medical scheduling
- Healthcare vocabulary expertise
- Guest Services
- Healthcare administrative support
- Medical Records
- Food Service
- Microsoft Office
- Spanish
- Front Desk
- Clerical experience
- Administrative Experience
- Servsafe
- Office Experience
- English
- Medical office experience
- Listening skills
- File organization
- Problem-solving skills
Certification
food handler certificate
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Office Assistant/Medical Assistant
Unio Health Care Partners
04.2023 - 06.2024
Office Assistant/Receptionist
Randall W. Armstrong, M.D. Spine Diagnostic & Rehab Practice
07.2022 - 04.2023
Customer Service Representative
Northern California Spine and Rehabilitation Associates
09.2021 - 07.2022
Pharmacy Cashier
Rite Aid
04.2021 - 10.2021
Kitchen/ Bistro
Golden Pond Assisted Living
03.2018 - 08.2019
Server
Country club Manor
04.2016 - 03.2018
Cashier/Customer Service
Ross Dress For Less
10.2013 - 10.2014
Guest Service Agent
Silver Cloud Inn
09.2009 - 01.2012
High school or equivalent -
Las Flores High (Alternative)
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