Daisy Osuchukwu
Executive Assistant
Doha
Summary
Detail-oriented and highly organized professional with a diverse background in Executive administrative operations and customer relationship management and Sales. Adept at leveraging strong communication and interpersonal skills to foster positive relationships with clients and team members. Proven track record in managing tasks efficiently and effectively. Skilled at offering high-level support to senior-level staff. Expert in travel management, client management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. Seeking a role in a dynamic organization where my skills and experiences can contribute to achieving company objectives.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Executive Sales Assistant
Maven Trading & Installation WLL
10.2023 - Current
- Spearheading territory expansion plans, conducting market research and identifying valuable new business opportunities.
- Optimizing CRM system usage for better tracking of customer interactions and improved decision making.
- Boost client satisfaction by providing exceptional sales support and promptly addressing concerns.
- Assist in Organizing networking events to cultivate strong relationships among industry professionals and potential clients.
- Negotiate prices, terms of sales and service agreements.
- Develop and maintain strong working relationships with professionals within assigned territory.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Responding to customer inquiries and providing sales & company related information.
- Assist in Inventory management by conducting stock checks and reporting discrepancies.
- Assisting in preparation of sales proposals and contracts.
Executive Administrative Assistant
Talaat Contracting And Hospitality Services
2 2023 - 10.2023
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
- Scheduled appointments and handled calenders for senior leadership.
- Organized and updated schedules for executives.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and coordinated conferences and monthly meetings.
Customer Relations Manager
Insurance Supermarket Inc
09.2021 - 10.2022
- Managed administrative tasks, including data entry, document organization, and office supplies management.
- Assisted in the development and implementation of office procedures and policies.
- Collaborated with team members to streamline processes and improve operational efficiency.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Chief Administrative Officer
Manamuz Electric LTD
09.2020 - 08.2021
- Played a key role in managing customer relationships and addressing inquiries, ensuring high levels of customer satisfaction
- Assisted in the preparation and distribution of reports, presentations, and correspondence
- Facilitated communication between different departments and teams to enhance productivity
- Supported the administrative team with tasks such as filing, scheduling, and data management.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Promoted collaborative and coordinated planning to achieve goals and objectives.
- Implemented and monitored organizational plans and developed goals and strategies to address prioritized issues.
Education
Bachelor of Arts - Philosophy/Sociology & Anthropology
University of Nigeria, Nsukka (UNN)
Nigeria 08.2015 - 06.2020
Certificate - Customer Service Management
Skills Training UK
UK 03.2021 - 05.2021
Certificate - Hospitality Administration And Management
SGS Business School
Abuja, NG 06.2021 - 09.2021
Skills
- *Communication and Interpersonal Skills, *Data Entry and Document Management, *Team Collaboration, *Problem Solving, *Microsoft Office Suite, *Project planning, *Analytical and Critical Thinking, *Teamwork and Collaboration, *Attention to Detail, *Written Communication, *Multi-line phone proficiency, *Sales expertise, *CRM, *Administrative support
Languages
English (Fluent)
Software
Graphic design
Microsoft office suite
Social media analytics
Jira
CRM
Timeline
Executive Sales Assistant
Maven Trading & Installation WLL
10.2023 - Current
Customer Relations Manager
Insurance Supermarket Inc
09.2021 - 10.2022
Certificate - Hospitality Administration And Management
SGS Business School
06.2021 - 09.2021
Certificate - Customer Service Management
Skills Training UK
03.2021 - 05.2021
Chief Administrative Officer
Manamuz Electric LTD
09.2020 - 08.2021
Bachelor of Arts - Philosophy/Sociology & Anthropology
University of Nigeria, Nsukka (UNN)
08.2015 - 06.2020
Executive Administrative Assistant
Talaat Contracting And Hospitality Services
2 2023 - 10.2023