Hi, I’m
Daisy Owensby
Ladera Ranch,CA
Summary
Dynamic and results-oriented professional with extensive experience in educational and training roles, notably at Kiddie Academy. Excelled in instructional leadership and teacher mentoring, significantly enhancing teacher performance and student engagement through innovative strategies. Skilled in fostering collaborative learning environments and promoting diversity awareness. Proven track record in improving operational efficiency and fostering community engagement.
Offering solid foundation in educational principles and strong willingness to learn and grow in supportive environment. Brings ability to quickly grasp curriculum standards and classroom management techniques. Ready to use and develop mentoring and organizational skills in marketing role.
Overview
8
years of professional experience
1
Certification
Work History
Kiddie Academy
Teacher Supervisor
10.2022 - Current
Job overview
- Reduced disciplinary issues through the implementation of a comprehensive behavior management plan that includes clear expectations and consequences.
- Streamlined scheduling processes to maximize instructional time while minimizing teacher workload.
- Cultivated an inclusive learning environment by implementing differentiated instruction strategies for diverse learners within classrooms.
- Ensured compliance with state and federal regulations by maintaining accurate records, submitting timely reports, and adhering to all policies and procedures.
- Enhanced teacher performance by conducting regular classroom observations and providing constructive feedback.
- Developed a mentoring program for new teachers, resulting in increased teacher retention and improved classroom management skills.
- Encouraged innovative teaching techniques such as project-based learning, resulting in higher levels of student engagement and critical thinking skills.
- Coordinated parent-teacher conferences, fostering strong relationships between families and educators in support of student success.
- Maintained a high level of professionalism by staying current on industry trends, attending conferences, and participating in ongoing professional development opportunities.
- Supported special education programs by collaborating with specialists to ensure individualized instruction for students with unique needs.
- Assisted in the recruitment and hiring process of qualified educators, leading to a strong and diverse teaching staff.
Starbucks
Barista Trainer
06.2021 - 09.2023
Job overview
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Trained new employees in groups and in one-on-one scenarios.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Increased employee retention by fostering a positive, supportive work atmosphere.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Streamlined workflow processes for better customer service and reduced wait times.
The Orchard
Server Trainer
06.2017 - 01.2021
Job overview
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
Education
Saddleback College , Mission Viejo
Bachelor of Arts from Marketing
06-2027
University Overview
- The Dean of Students Award
- Academic awards
- Full Transfer Certification
- Certificate of Achievement
- Completed AP course in Spanish language cultural, psychology, Biology, art design program, nutrition, interior design, and graphic design
- Relevant Coursework: Starbucks & server
- Professional Development: Director assistant
- 3.59 GPA
- Ranked in Top 14 in the nation among community college
- Extracurricular Activities: babysit
- Moms club Member
- Research Project: Kiddie Academy
Skills
- Instructional leadership
- Teacher mentoring
- Collaborative learning
- Community engagement
- Special education
- Diversity awareness
- Educational technology
- Feedback delivery
- Cultural history
- Student engagement
- Project-based learning
- Strong work ethic
- Teamwork
- Problem-solving
- Time management
Accomplishments
- Achieved assistant director by completing administration classes with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30 staff members.
Certification
- Certified Higher Education Professional (CHEP) - National Association of Student Personnel Administrators.
Languages
English
Full Professional
Timeline
Teacher Supervisor
Kiddie Academy
10.2022 - Current
Barista Trainer
Starbucks
06.2021 - 09.2023
Server Trainer
The Orchard
06.2017 - 01.2021
- Certified Higher Education Professional (CHEP) - National Association of Student Personnel Administrators.
Saddleback College
Bachelor of Arts from Marketing
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