Daisy Padilla
Sahuarita,AZ
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Executive Administrative Assistant
Skyline Vision Clinic
Colorado Springs, CO
07.2024 - Current
- Posting and processing journal entries to ensure all bank transactions are recorded.
- Assist in the reconciliations of financial statements according to legal and company accounting and financial guidelines.
- Managing physician schedules to support efficient practice operations.
- Managing executive requests and other office duties to assist in the function and efficiency of the practice.
- Produce and distribute schedules, letters, and forms.
- Generating reports and handling multiple projects.
- Daily observation of the surgery scheduling department. Monitoring provider schedules to maximize efficiency. Coordinating work schedules for employees within the department. Providing training and mentorship to surgery schedulers within the department. Providing leadership, suggesting process improvements, and serving as a resource for complex and sensitive surgery scheduling accounts.
- Contacting patients to schedule and provide surgery instructions.
- Communicating with appropriate hospital/surgery center staff to ensure a cohesive working relationship in providing patient care services.
- Ordering of office supplies and surgical transplant tissue.
- Providing information by answering questions and requests.
- Assisting executives with vendors and the hiring process of new incoming employees.
Surgery Coordinator
El Paso Ear, Nose & Throat Associates
El Paso, Texas
07.2019 - 01.2020
- Coordinating and precise scheduling of surgery, referrals, and diagnostic imaging.
- Ensuring provider schedules are adequate at all times and ensuring scheduling preferences are applied.
- Submissions of all prior authorizations for surgery, referrals, and/or diagnostic imaging.
- Acquiring insurance benefits and proper collection of co pays and/or deductibles for surgical procedures.
- Providing accurate, detailed information to patients regarding surgery preparations, time of patients' arrival, providing post-op information, and scheduling necessary post-op appointments.
- Acknowledging all performed surgeries and creating reports for billing purposes.
- Scanning of all consent forms signed by patients, as well as any medical records obtained, and/or insurance updates received.
- Confirming and submission of on-call provider schedules.
- Assisting and covering other departments as needed.
Surgery Coordinator
The CORE Institute
Phoenix, Arizona
08.2014 - 07.2016
- Coordinating and precise scheduling of orthopedic surgeries in outpatient and/or inpatient hospital setting.
- Ensuring provider schedule is adequate at all times and ensuring any scheduling preferences are applied.
- Providing accurate, detailed information to patients regarding surgery preparations, time of patient arrival for procedure, providing post-op information, and scheduling necessary appointments after the procedure.
- Answering any questions or concerns patients may have.
- Submissions of prior authorizations and acquiring proper collection of co-pays and/or deductibles.
- Interfaces with appropriate vendor staff to ensure all necessary equipment will be on site and ready for provider, including scheduling with contracted anesthesia groups.
- Ensuring patients have proper medical clearance and pre-surgical testing, as needed.
- Precise and detailed documentation of notes, specialized instructions provided to patient, and ensuring all previous and pre-op records are in chart for provider.
- Assisting other members of the department with scheduling and relaying instructions to patients prior to surgery.
Front Office Receptionist
Cardiac Solutions
Glendale, Arizona
02.2013 - 08.2014
- Check-in greeting patients or agency, obtaining all patient demographics and verifying insurance information, collecting copays, assisting patients in correctly completing appropriate forms, scanning all insurance cards and identifications.
- Check out: Precise scheduling of testing ordered by providers and future appointments, clarify instructions with patients for testing, provide lab work orders, process requests for medical records.
- Provide efficient and professional patient services.
- Other duties include distributing all orders entered by providers and nurses, outbound calls to reschedule missed appointments, maintaining all in-processed orders up to date, and assisting co-workers and/or other departments.
Patient Support Representative
Adelante Healthcare
Phoenix, Arizona
11.2011 - 01.2013
- Coordinating and processing of all medical records for six different healthcare centers.
- Providing quality customer service and precise scheduling of doctor appointments.
- Input of new and established patient data.
- Creating and processing invoices.
- Scanning of all consults.
- Sending notifications, medication refills, and patient concerns to providers.
- Making outbound calls for appointment confirmations.
Clerk
Quik Trip
Glendale, Arizona
04.2007 - 04.2012
- Provide quality customer service, excellent cash handling experience.
- Maintenance of work facility and assist in the operation of the store during peak sales period.
- Work efficiently in a fast-paced environment and assist with restocking orders.
- Handling incoming inventory and processing orders for restock of store.
Education
Associate of Arts - Business Administration and Management
University of Maryland University College
06-2022
Diploma -
Alhambra High School
12-2008
Skills
- Bi-lingual
- Team player
- Dependable
- Punctual
- Multi-tasker
- Microsoft Word
- Microsoft Power Point
- Microsoft Excel
- Customer Service
- Office Management
- Documentation And Reporting
- Information confidentiality
- Spreadsheet Creation
- Report Generation
- Scheduling
- Calendar Management
- Process Improvement
- Schedule Management
- Document Preparation
Professional References
Upon request
Timeline
Executive Administrative Assistant
Skyline Vision Clinic
07.2024 - Current
Surgery Coordinator
El Paso Ear, Nose & Throat Associates
07.2019 - 01.2020
Surgery Coordinator
The CORE Institute
08.2014 - 07.2016
Front Office Receptionist
Cardiac Solutions
02.2013 - 08.2014
Patient Support Representative
Adelante Healthcare
11.2011 - 01.2013
Clerk
Quik Trip
04.2007 - 04.2012
Associate of Arts - Business Administration and Management
University of Maryland University College
Diploma -
Alhambra High School