DAISY PALOMARES ROCHA
Summary
Professional with robust experience in radiology scheduling, adept at managing appointments, coordinating with medical staff, and ensuring smooth workflow. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skills include patient communication, scheduling software, and problem-solving. Known for reliability and efficiency in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Radiology Scheduler /Spanish Interpreter
Shin Imaging Center
01.2023 - Current
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Promoted a culture of continuous improvement within the scheduling department by actively participating in team meetings and offering constructive feedback on current processes.
- Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers alike.
- Facilitated same-day appointments whenever possible by constantly monitoring available time slots and communicating with clinical staff regarding urgent cases.
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Ensured that all required pre-appointment documentation was complete, reducing last-minute cancellations due to missing paperwork or information gaps.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
Receptionist /Patient Care Coordinator
Western Dental & Orthodontics
08.2020 - 12.2022
- As a dental receptionist my duties range from aiding the patient with understanding their insurance policies, also verifying them
- Coordinate with office manager and district manager monthly to ensure patient flow is up to par
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Take payments and process safe deposits
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
Education
High school diploma -
Tracy High School
06.2017
Skills
- Medical terminology
- Dental software
- Detail oriented
- Problem-solving abilities
- Patient Scheduling
- Multitasking
- Effective communication
- Electronic Health Records
Additional Information
More information upon request.
Timeline
Radiology Scheduler /Spanish Interpreter
Shin Imaging Center
01.2023 - Current
Receptionist /Patient Care Coordinator
Western Dental & Orthodontics
08.2020 - 12.2022
High school diploma -
Tracy High School