Daisy Pierce
Carlsbad
Summary
- Efficient with strong interpersonal and communication skills. Handles money, food and diverse customer needs without losing focus or sacrificing service quality.
- Personable and enjoys engaging with people from all walks of life. Consistently delivers exemplary customer service. Positive attitude coupled with ability to remain calm and composed in busy work settings.
- Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Experienced with strategic planning, financial management, and team leadership. Utilizes innovative approaches to streamline operations and drive growth. Track record of building strong relationships with stakeholders to ensure business success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Office Staff Member
Otis Mutual Domestic Water Company
01.2025 - Current
- Provided excellent customer service by addressing inquiries promptly and professionally via phone or email correspondence.
- Facilitated the smooth operation of daily tasks through effective prioritization of responsibilities based on urgency and importance levels.
- Managed high-volume incoming phone calls, ensuring timely response and accurate information provided to callers.
- Maintained a professional appearance at all times while managing reception duties such as greeting visitors warmly, directing them appropriately, and offering refreshments when necessary.
- Provided support during busy periods by assisting colleagues in managing high volumes of inquiries or tasks.
- Processed payments efficiently, ensuring accurate billing records and minimizing discrepancies.
Office Staff
Tessco Energy Services
03.2020 - 07.2021
- Improved document organization system which resulted in easier access for staff members when searching relevant files quickly during time-sensitive situations.
- Provided excellent customer service by addressing inquiries promptly and professionally via phone or email correspondence.
- Facilitated the smooth operation of daily tasks through effective prioritization of responsibilities based on urgency and importance levels.
- Managed high-volume incoming phone calls, ensuring timely response and accurate information provided to callers.
- Maintained strict confidentiality when handling sensitive employee information or processing payroll tasks according to federal regulations governing privacy protection provisions applicable within the workplace setting.
- Increased overall office efficiency with proficient use of computer software, including Microsoft Office Suite and CRM systems.
Barista
Joe Brews
04.2020 - 06.2020
- Memorized official and off-menu preparations to serve all customer beverage desires.
- Greeted over 50 customers daily, answered questions and recommended drinks and pastries.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
Sales Associate
General Nutrition Centers Inc.
07.2019 - 03.2020
- Calculated calories, sugar, sodium and other nutrition information to monitor and maintain patients' intake.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
Barista
Raging Brew
08.2018 - 12.2018
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Developed creative and appealing latte art techniques and instructed coworkers in method.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
Sales Associate
Maurices
02.2018 - 07.2018
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Created mood boards by researching current fashion trends and competitor activity.
- Managed the entire shopping experience for the client, putting together outfits and providing personalized style tips.
Sales Associate
Bealls Outlet
10.2017 - 02.2018
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education
Some College (No Degree) -
New Mexico State University - Carlsbad
Carlsbad, NMCarlsbad High School
Carlsbad, NM05.2017
Skills
- Product displays
- Up-selling
- Safe food handling practices
- Multitasking
- Engaging personality
- Relationship selling
- Cash handling accuracy
- Client account management
- File organization
- Verbal communication
- Proofreading
- Presentation creation
- Time management
Certification
- ServSafe
Education and Training
other,other
Timeline
Front Office Staff Member
Otis Mutual Domestic Water Company
01.2025 - Current
Barista
Joe Brews
04.2020 - 06.2020
Office Staff
Tessco Energy Services
03.2020 - 07.2021
Sales Associate
General Nutrition Centers Inc.
07.2019 - 03.2020
Barista
Raging Brew
08.2018 - 12.2018
Sales Associate
Maurices
02.2018 - 07.2018
Sales Associate
Bealls Outlet
10.2017 - 02.2018
Some College (No Degree) -
New Mexico State University - Carlsbad
Carlsbad High School
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