Daisy Ponce
El Paso,TX
Summary
Driven individual highly skilled in office duties, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multi-tasker and planner.
Overview
3
3
years of professional experience
Work History
Front Desk Registrar
The Glazy Donut Company
03.2024 - Current
- Assisted guests with special requests, ensuring their needs were met and expectations exceeded.
- Enhanced guest experience by providing personalized service and maintaining a professional demeanor.
- Improved customer satisfaction by efficiently handling front desk tasks and promptly addressing guest concerns.
- Assisted in training new front desk staff members on best practices for customer service excellence within the hospitality industry.
- Supported team members during busy periods, demonstrating strong multitasking abilities for optimal productivity.
- Updated reservation system consistently to ensure accuracy in bookings and minimize potential scheduling conflicts.
- Kept lobby area clean and inviting, creating a positive first impression for guests upon arrival.
- Processed payments accurately, balancing cash drawers at the end of each shift for financial accountability.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Receptionist/ Front Desk Clerk
AIR PLUS SHEET METAL
08.2021 - Current
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Wrote professional business documents, such as Invoices
- Assisted in administration for office team, including making phone calls, copies and schedules
- Created reports, correspondence and spreadsheets with Microsoft Office programs
- Kept reception area clean and neat to give visitors positive impression
- Maintained Customer accounts by billing and taking payments
- Open/closed register Daily
Education
University of Texas at El Paso
EL PASO, TEXAS10.2024
High school diploma -
EL PASO HIGH SCHOOL
EL PASO, TEXAS06.2023
Skills
- Time Management
- Customer Service Skills
- Problem Solving Skills
- Scheduling and Calendar Management
- Organization and Planning
- Telephone Skills
- Invoicing
- Evaluation Skills
- Ability to Perform During High Stress Situations
- Communication Skills
- Empathy/Compassion Towards Customers
- Detail Oriented
Skillsinterests
- Time Management
- Customer Service Skills
- Problem Solving Skills
- Scheduling and Calendar Management
- Organization and Planning
- Telephone Skills
- Invoicing
- 4 years of high school athletic training
- Athletic Taping/Wrapping Skills
- Evaluation Skills
- Ability to Perform During High Stress Situations
- Communication Skills
- Empathy/Compassion Towards Patients
- Detail Oriented
Timeline
Front Desk Registrar
The Glazy Donut Company
03.2024 - Current
Receptionist/ Front Desk Clerk
AIR PLUS SHEET METAL
08.2021 - Current
University of Texas at El Paso
High school diploma -
EL PASO HIGH SCHOOL
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