Daisy Puente
Fort Worth,TX
Summary
Dynamic administrative professional with a proven track record at the Internal Revenue Service, excelling in operations management and data analysis. Demonstrated expertise in report preparation and effective communication, enhancing team efficiency and accuracy. Achieved a significant increase in data accuracy, showcasing strong attention to detail and commitment to excellence.
Overview
22
22
years of professional experience
Work History
Shared Administrative Assistant (AO)
Internal Revenue Service
Fort Worth, USA
01.2024 - Current
- Provides administrative support to four general managers, 13 revenue agents, 19 tax compliance officers and eight revenue officers
- Provided weekly and monthly reports to management reviewing, interpreting, and analyzing data using ERCS, IDRS and RGS
- Scheduled and coordinated monthly Team Group meetings, documenting minutes, and following up on actions
- Verified and validated ten revenue agent's entry-time in SETR, ensuring they input their correct time, leave codes, clock time, and leave request match what is in SETR and Form 3081
- Managed office supplies inventory and procurement, improving cost efficiency and ensuring availability of necessary resources
- Entered case time for RA's and provided daily reports to TCO's ensuring case time was entered promptly
- Sorted, opened, and routed incoming correspondence and deliveries to help each general manager, revenue agents/officers, along with other smaller entities within the Post-of-Duty (POD), respond quickly to business and taxpayers
- Prepared mail and packages for shipment by generating invoices and shipment labels, verifying addresses where correct ensuring all shipments arrived to correct destination
City Carrier
United States Post Office
Hurst, USA
06.2020 - 12.2023
- Delivered mail to residences, apartments, and business establishments along an assigned route, consisting of letters, magazines, catalogs, and large and small packages for 483 stops
- Responsible for delivering mail on time six or seven days per week
- Performed daily postal vehicle safety inspection and reported safety and maintenance concerns in writing; kept excellent driving record (no accidents or tickets)
- Effectively communicated and resolved residential and business customer questions and concerns, answering with accuracy and professionalism
- Emptied all clogged boxes, ensuring only mail for the proper resident(s)/business gets delivered
Team Leader 1
Pioneer Frozen Foods
Duncanville, USA
09.2018 - 11.2019
- Supervised 20 associates: responsible for maintaining and running several production departments safely and effectively
- Made on-the-spot corrections, managed staffing shortages by organizing the necessary cover-down, conducted various shift changes throughout the night, and communicated daily production needs for each department
- Launched the first-ever 'New Hire' binder for the new hires, having all safety information, forms needed, requirements needed, and company guidelines
- Created the 'Roll Dough Training' binder to include new training guidelines, forms, memorandums, and procedures on how individuals are trained and increased in steps to a higher level
- Created spreadsheets to update formulas and created new formula books for the mixers
Data Entry
Semper Valens Solutions
Fort Hood, USA
07.2017 - 02.2018
- Format Excel documents ranging from 100 to 4000 lines, preparing data by compiling and sorting over 1000 hand receipts numerically to transfer data into computer files and spreadsheets using a keyboard or scanner; completed in a time efficient manner coupled with low error count
- Maintained electronic filing systems for records and reports
- Conducted frequent backups to ensure data was saved and secured
- Improved the efficiency of the inventory management database solely responsible for resolving database issues that helped raise data accuracy from 75% to 93%
Electronics Maintenance Chief
United States Army
Fort Hood, USA
10.2013 - 03.2017
- Handled all coordination, scheduling, and prioritizing workloads for repair, set and adjusted short-term priorities, and prepared schedules for completion of work, ensuring all equipment and materials were available
- Responsible for personnel and administrative actions for five Non-Commissioned Officers and 15 Soldiers
- Scanned and uploaded over 180 paper copies of maintenance request orders, maintenance summary reports, and Class IX request orders and updated reports into the computer-shared drive, reducing the amount of physical storage space used at the front desk by 25%
- Received commendable rating during Command Inspections for the electronic maintenance shop conducted by 1st Cavalry Division Headquarters, distinguished as the only commodity shop to be completely compliant with the Army Record Information Management System (ARIMS)
- Applied the Army Record Information Management System standards to the electronics maintenance shop, which needed to be implemented, and established an archival filing storage cabinet and space within the Electronics Maintenance Shop
- Ensured all paperwork and electronic files were labeled with the maximum number of years of retention before disposition
- Ensured all folders, filing cabinets, and containers used to store official records, including electronic documents, were labeled per the Army Records Information Management System regulation
- Composed and submitted Daily Status Reports for 15 Soldiers, five Non-Commissioned Officers, and two Warrant Officers during training eight exercises, two National Training Center in California, and one tour to Afghanistan
Sexual Assault Response Coordinator
United States Army
Fort Hood, USA
11.2011 - 10.2013
- Monitored and tracked services provided to each sexual assault victim from initial report through disposition and resolution of the victim's health and well-being, ensuring each victim received quality care and support
- Conducted weekly briefs to commanders on policies, training, and procedures
- Oversaw services for Soldiers and family members, emphasizing the commitment that rejects sexual harassment, sexual assault, and attitudes that promote such behaviors
- Hand-picked by the 3rd Cavalry Regimental Command Sergeant Major to spearhead the developing and implementation of an Army-directed program
- Created Command Policy Letters, Memorandums, SOPs, spreadsheets, and paper/electronic filing systems, for the Commanders and their subordinate units
Instructor/Writer
United States Army
Fort Sill, USA
11.2008 - 11.2010
- Excellent oral communication, confidence, and attention to detail while conducting classroom instruction and practical exercises
- Led and conducted comprehensive technical training for over 120 Soldiers; administered over 1,920 instructional hours with students receiving a cumulative Grade Point Average of 95.18%
- Developed, kept, and updated course material, academic records and conducted remedial training and examinations of Soldiers
Platoon Sergeant/Electronics Maintenance Non-Commission Officer in Charge
United States Army
Fort Hood, USA
12.2004 - 09.2008
- Managed all maintenance production within the electronics maintenance shop and handled the receipt, processing, and distribution of over 7500 work orders with zero loss of equipment
- Wrote awards and evaluations and conducted monthly and quarterly counseling sessions for 18 Commissioned Officers and 37 Soldiers in Iraq and the United States
- Created a filing system organizing and categorizing paperwork within the Electronics Maintenance Shop, making the production control shop more efficient by reducing paperwork retrieval time by 75%
Radar Repairer/Production Control/Training Assistant
United States Army
Dexheim, Germany
11.2002 - 11.2004
- While assigned to the Communications and Electronics Repair Shop, single-handedly maintained the mission requirements of the Radar Repair Section; acted as section chief, technician, and clerk
- While in Iraq, assigned as a training assistant, consistently and accurately maintaining the individual training records for over 200 Soldiers
- Rebuilt and maintained the production control section that allowed the Communications and Electronics Shop to begin accepting equipment for maintenance one month before the target date after returning from Operation Iraqi Freedom
Education
Some College -
Central Texas College
Killeen, TXSkills
- Operations Management
- Data Analysis
- Microsoft Office
- Report Preparation
- Records Management
- Attention to Detail
- Effective Communication
- Data Entry
References
References available upon request.
Timeline
Shared Administrative Assistant (AO)
Internal Revenue Service
01.2024 - Current
City Carrier
United States Post Office
06.2020 - 12.2023
Team Leader 1
Pioneer Frozen Foods
09.2018 - 11.2019
Data Entry
Semper Valens Solutions
07.2017 - 02.2018
Electronics Maintenance Chief
United States Army
10.2013 - 03.2017
Sexual Assault Response Coordinator
United States Army
11.2011 - 10.2013
Instructor/Writer
United States Army
11.2008 - 11.2010
Platoon Sergeant/Electronics Maintenance Non-Commission Officer in Charge
United States Army
12.2004 - 09.2008
Radar Repairer/Production Control/Training Assistant
United States Army
11.2002 - 11.2004
Some College -
Central Texas College
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