Daisy Ramos
Long Beach,CA
Summary
Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
Work History
Dispatcher
Parts Authority
03.2023 - Current
- Communicated with drivers and personnel to coordinate timely delivery of parts and supplies.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Assistant Store Manager
AutoZone
01.2017 - 03.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Inventory Specialist
Black Tux
01.2016 - 12.2016
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Developed and implemented strategies to keep stocks organized and reduce excess inventory.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
Education
High School Diploma -
Jordan High School
Long Beach, CA06.2013
Skills
- Prioritizing Calls
- Communication Equipment Operation
- Closing Tickets
- Routing Orders
- Customer Relationship Management
- Fleet Dispatching
- Team Meetings
- Delegating Work
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher
Parts Authority
03.2023 - Current
Assistant Store Manager
AutoZone
01.2017 - 03.2023
Inventory Specialist
Black Tux
01.2016 - 12.2016
High School Diploma -
Jordan High School