Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Daisy Reese

Fort Johnson

Summary

Reliable part of the team, quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Exceptional communication skills with proven track record of building client rapport. Committed to highest level of professionalism and customer enjoyment. Greets costumers with smile and ensures results catering to their needs.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. History of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Barista

Koffe Kat/Dead Pedal Coffee House
Fort Johnson
03.2024 - Current
  • I greeted customers and provided excellent customer service by responding to inquiries quickly and professionally.
  • Maintained calm demeanor during high-volume periods and special events.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Adhered to health department regulations concerning sanitation standards.
  • Operated cash registers to process customer payments.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Created promotional displays for advertising special events or promotions at the cafe.

Cashier

Clean Eatz Cafe
Columbia
10.2022 - 02.2023
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Performed other duties as assigned by management.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Resolved customer complaints professionally in accordance with company policy.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Maintained current knowledge of store promotions to highlight sales to customers.

Sales Associate

Victoria's Secret & PINK
Waldorf
12.2016 - 08.2018
  • Greeted customers and provided exceptional customer service.
  • Developed promotional strategies to increase sales volume.
  • Organized stockroom shelves according to size, color or style.
  • Upsold additional items based on customer interests and needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Provided accurate information about products, prices and services.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Handled customer complaints in a professional manner.
  • Assisted customers with product selection, sizing and styling.
  • Demonstrated product features and benefits for customers' needs.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Engaged customers in friendly, professional dialogue to determine needs.

Education

Administration of Justice

East Los Angeles College
Monterey Park, CA
06-2009

Skills

  • Customer service
  • Employee training
  • Promotional marketing
  • Problem solving
  • Communication skills
  • Time management
  • Team collaboration
  • Relationship building
  • Sales expertise
  • Positive and professional
  • Opening and closing duties
  • Team leadership
  • Product displays
  • Quality control
  • Calm demeanor
  • Team player
  • Basic math
  • Friendly and outgoing
  • POS system operation
  • Cash handling
  • Inventory management
  • Food safety
  • Machine operation
  • Clear communication
  • Attention to detail
  • Adaptive and creative
  • Fluent in Spanish

Affiliations

  • Church member & volunteer
  • Homeschooling parent
  • Married to a veteran who served 15 years
  • Creative & entrepreneurial

Languages

Spanish
Professional

References

References available upon request.

Timeline

Barista

Koffe Kat/Dead Pedal Coffee House
03.2024 - Current

Cashier

Clean Eatz Cafe
10.2022 - 02.2023

Sales Associate

Victoria's Secret & PINK
12.2016 - 08.2018

Administration of Justice

East Los Angeles College

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Daisy Reese