Daisy Rivas Orozco
Los Angeles,CA
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Power Bail Bonds
Los Angeles, CA
01.2017 - 05.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Managed over 50 customer calls per day
Store Manager
MetroPCS
Los Angeles, CA
01.2014 - 01.2017
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Increased sales by offering advice on purchases and promoting additional products
Sales Associate
Rosy's Electronics
Panorama City, CA
01.2011 - 01.2014
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Achieved perfect attendance and on-time record.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
Associates of Arts Degree - Sociology
Pasadena City College
2014
High School Diploma - Business, Art and Science
Franklin High School
2011
Skills
- Bilingual; Fluent in English and Spanish
- Computer skills; Word, Excel, PowerPoint, WPM: 36
- Appointment Coordination
- Data Entry and Database Software
- Customer Service
- Document and File Management
- Outgoing Mail Preparation
- Office Reception
- Flexible & Adaptable
- Strong Organizational Skills
- Team building
- Collaboration
- Self-motivated professional
Timeline
Administrative Assistant
Power Bail Bonds
01.2017 - 05.2020
Store Manager
MetroPCS
01.2014 - 01.2017
Sales Associate
Rosy's Electronics
01.2011 - 01.2014
Associates of Arts Degree - Sociology
Pasadena City College
High School Diploma - Business, Art and Science
Franklin High School
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