Daisy Rivera

Summary

Resourceful able to handle diverse jobs and meet company goals. Consistently looks for ways to improve operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.

Overview

17

years of professional experience

4

years of post-secondary education

1

Language

Work History

Picker Packer, Wall Builder, Inventory Check

Selec Source

Locust Grove, GA

04.2022 - Current

Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Completed physical inventory counts each month.
Scanned packages and boxes and moved to loading dock for shipment.
Pulled orders quickly to maintain demanding productivity goals.
Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
Checked packing slips and other documentation to appropriately box items requested by clientele.
Protected materials for transport by correctly packaging products in boxes and crates.
Recorded information, shortages, and discrepancies to keep records current and accurate.
Printed labels, packaged boxes, and loaded into outbound containers.
Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Developed inventory reports to provide management with comprehensive data on inventory levels.

Oven Operator

Dewafflebakers

McDonough, GA

01.2020 - 04.2022

Reduced and eliminated downtime to drive quality of products.
Performed inspections throughout processes to meet quality standards.
Checked temperature control to maintain proper conditions.
Maintained work area and equipment to comply with company and sanitary standards.
Leveraged measuring equipment to obtain proper weights.
Observed, maintained and addressed issues to prevent and reduce waste.
Reported issues and took action to prevent food safety and food quality problems.
Reacted calmly and quickly in emergency situations to best provide support for employees and seek additional help.
Documented daily activities efficiently and accurately with accurate company logs.
Carefully reviewed daily work orders to maintain accuracy, reduce material waste and increase overall productivity.

Sales Associate, Commercial Driver

AutoZone

Forest Park, GA

07.2017 - 01.2021

Helped customers locate products and checked store system for merchandise at other sites.
Solved customer challenges by offering relevant products and services.
Prepared merchandise for sales floor by pricing or tagging.
Engaged with customers to build rapport and loyalty.
Loaded van efficiently, properly organizing packages depending on route.
Delivered wide range of packages in alignment with strict timeframes to local residents and businesses.
Answered customer questions about sizing, accessories, and merchandise care.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Operated with safety and skill to avoid accidents and delays.
Engaged with customers to effectively build rapport and lasting relationships.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Provided positive first impressions to welcome existing, new, and potential customers.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Took on additional routes during absence of team members.
Generated new sales leads to achieve and exceed monthly sales goals.
Managed returns, exchanges and refunds in accordance with store policy.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Complied with service policies and procedures from pick up and loading to drop offs.

Server

IHOP

01.2017 - 07.2018

Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Cultivated warm relationships with regular customers.
Bussed and reset tables to keep dining room and work areas clean.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Served food and beverages promptly with focused attention to customer needs.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Seated customers in timely manner by managing reservations and waitlists skillfully.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Processed orders and sent to kitchen employees for preparation.
Answered customers' questions, recommended items, and recorded order information.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Lead Grill Cook, Salad Bar, Prep

Golden Corral Buffet And Grill

Lawrenceville, GA

01.2014 - 07.2018

Placed clean plates and utensils at beginning of salad bar for patron self-service.
Adhered to procedures in preparing food items.
Prepared salad bar buffet items and filled containers with assortment of vegetables, fruits, condiments and garnishes.
Fulfilled written and verbal orders by serving various food.
Cleaned up spilled food and condiments to keep buffet area well-maintained.
Replenished buffet food when quantities became low.
Complied with safety standards while handling food and buffet equipment.
Replaced ice at salad bar and checked thermal controls to maintain food at safe temperatures.
Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
Distributed food to team members with efficiency in high-volume environment.
Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
Cleaned and maintained kitchen equipment regularly.
Grilled meats and seafood to customer specifications.
Verified order accuracy and quality ahead of service to maintain standards.
Stored and handled goods correctly to maintain freshness and condition.
Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
Restocked and rotated food items according to expiry dates to minimize waste.

Supervisor, Overnight Baker

Panera Bread

Kissimmee, FL

02.2006 - 01.2014

Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Monitored workflow to improve employee time management and increase productivity.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Evaluated employee performance and coached and trained to improve weak areas.
Achieved results by working with staff
Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
Managed customer service operations, including taking orders and resolving complaints.
Operated cash registers and processed payments accurately.
Open and close store and daily deposit drop off

Education

High School Diploma -

Graphic Community Art , New York, NY

09.2010 - 06.2014

Skills

Sales Goals

Audit processes

Order picking and processing

Inventory counts

Product packaging

Shipment procedures

Warehouse organization

Mechanical understanding

Quality controls

Production and processing

Safety standards and protocols

Barcode Scanners

Quality inspections

youth leader at stockbridge community church and work special need children

mentor, and help them with there daily life events by supporting them in there school activities hosting events every Sunday for the kids.

Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

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Timeline

Picker Packer, Wall Builder, Inventory Check - Selec Source

04.2022 - Current

Oven Operator - Dewafflebakers

01.2020 - 04.2022

Sales Associate, Commercial Driver - AutoZone

07.2017 - 01.2021

Server - IHOP