Daisy Rogel
Logan,UT
Summary
Seasoned Customer Service Manager at Walmart, adept in software troubleshooting and problem-solving, significantly enhanced service quality and customer satisfaction. Leveraged document scanning expertise and exceptional communication to streamline operations and mentor teams, achieving notable efficiency improvements.
Overview
10
10
years of professional experience
Work History
Scanning Operator
Macey's Grocery Store
Providence, UT
04.2022 - Current
- Adhered strictly to confidentiality requirements when handling confidential information during the scanning process.
- Created electronic files for various types of documents.
- Identified opportunities for improvement within current workflow processes and provided recommendations accordingly.
- Organized hard copy material prior to scanning according to established procedures.
- Updated databases with accurate information regarding scanned content.
- Assisted with troubleshooting technical issues related to scanners and other equipment.
- Executed tasks according to established guidelines set forth by management team.
Customer Service Manager
Walmart
North Logan, Utah
11.2014 - 04.2022
- Explained benefits, features, and recommendations to maximize client retention.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Provided exceptional customer service to ensure customer satisfaction.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
- Audited customer account information to identify issues and develop solutions.
- Conducted training and offered staff development opportunities to decrease process lags.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Organized client contracts, records, and reports to strengthen traceability.
- Recruited and trained new employees to meet job requirements.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Evaluated employee job performance and motivated staff to improve productivity.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Led team engagement to assist cross-functional departments and achieve goals.
- Evaluated and authenticated returns, exchanges and voids.
- Completed routine maintenance and repair.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Logan High School
Logan, UT05-2011
Skills
- Software troubleshooting
- Document scanning
- Deadline management
- Scanner maintenance
- Problem-solving capacity
Custom
movivated individual who is dependable and reliable; a team player that is hard working, and can get any given task done.
Timeline
Scanning Operator
Macey's Grocery Store
04.2022 - Current
Customer Service Manager
Walmart
11.2014 - 04.2022
High School Diploma -
Logan High School
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